STORE MANAGER 100% (M/W/D) MASSIMO DUTTI LUGANO

Where customer expectations meet strategic thinking, where every department contributes to a seamless experience, and where the energy of the team transforms processes into satisfaction.

In this role, you work closely with the Customer Experience team to bring the global vision to life at the store level. It’s about understanding your customers, guiding teams across all touchpoints, and ensuring that interactions reflect the company’s standards. You’ll lead by example, provide feedback, mentor the staff, and monitor key indicators to continuously improve service and build strong relationships with customers.

We’re looking for people who can combine strategic thinking with hands-on leadership – those who can oversee multiple areas, develop talent, and inspire a customer-centric culture. People who can analyse trends, translate insights into action, and balance operational excellence with an exceptional in-store experience.

Here, you’ll find the opportunity to shape store strategy, influence every touchpoint of the customer journey, and drive team development. Every store is unique, offering space to innovate, improve, and leave a lasting mark. Training, support, and growth opportunities are available from day one, helping you turn ideas into impact.

This role is more than coordinating departments. It’s about leading the store experience, shaping customer satisfaction, and driving both team and business results.
Where it takes you – that’s yours to decide.