Executive Host

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Executive Host

Based - Derby, Across two locations: Duffield Bank House - Duffield and Flight Operations Centre, East Midlands Airport

Hours - 40hrs (Monday to Friday)

What this job involves:

As an Executive Host at JLL, you'll be the vital first point of contact for our client Rolls-Royce and colleagues, ensuring seamless communication across our organisation. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution as the voice of JLL will directly impact our clients' experience and our collective success. You'll work in a collaborative environment where we embrace innovative ways of working and support each other's wellbeing.

What your day-to-day will look like:

• Work as part of a small team of Executive Hosts to support the day to day running of the House and/or Facility including extensive formal & kitchen gardens and the conference facilities
• Whist at the Flight Operations Centre, the role requires facility supervision of a working aircraft hangar and conference facility, following and managing airport security procedures, whilst supporting the day-to-day operations
• Flexibility in working hours, including travelling between locations, evening working with some overnight stays
• Drive a working Health and Safety culture
• Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary
• Be adaptable to a changeable environment and able to operate on a flexible rota system
• Ability to host high profile customers with discretion and 5-star excellence
• Manage all logistics in support of Customer Visits
• Administration duties - calendar booking management, statistics
• Fully understand and comply with client strategy, policies and procedures
• Provide a VIP Concierge Service, including "Meet and Greet"
• Develop effective professional working relationships with client personnel at all levels of the Organisation
• Develop effective professional relationships with home and international customers
• Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
• Undertake mandatory training courses relevant to the role
• Shifts may require to a fulfil a Duty Manager role, in the absence of Management, to ensure the safety of the guests and business continuity
• Support Emergency Procedures as necessary, leading when required in line with pre-existing company policies at relevant sites

Experience Required:

• Extensive hospitality / customer service experience is essential
• Customer focused - always putting the Customer at the forefront of everything you do
• Building Management and Emergency Response knowledge
• Ability to remain calm and composed under pressure
• Ability to communicate effectively with Customers and personnel at all levels of the Organisation
• Cultural Awareness
• Organisational and Time Management Skills
• Ability to Problem Solve and escalate when necessary
• Customer orientated approach with a high attention to detail
• Knowledge and operational experience of Microsoft Office software
• Desire to continually improve and self-develop

At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a Executive Host in Derby.

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Location:

On-site -Duffield, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process -  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.