MAC & Occupancy Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Summary

The MAC & Occupancy Coordinator supports daily workplace operations related to Moves, Adds, and Changes (MAC), occupancy coordination, and customer support activities across assigned buildings and office spaces.

This role is responsible for coordinating employee moves, supporting seat assignments, maintaining occupancy data accuracy, managing service requests/tickets, and ensuring a positive customer experience through timely operational support.

The position works closely with clients, workplace operations, facilities teams, vendors, and internal stakeholders to support efficient workplace services and day-to-day building operations.

This is an execution-focused operational support role that follows established workplace procedures, operational workflows, and occupancy coordination processes.

Key Responsibilities

Workplace Moves & Coordination

• Coordinate employee and department moves, adds, and changes (MAC activities)
• Support move scheduling and move execution activities
• Prepare move communications and customer notifications
• Track move requests and ensure timely completion
• Coordinate with facilities, vendors, IT, and workplace teams during move activities
• Assist with onsite move support and workplace setup activities

Occupancy & Space Support

• Maintain accurate occupancy and seating data
• Support workspace assignments and seat management processes
• Assist with occupancy reporting and space utilization tracking
• Update workplace systems and databases related to occupancy information
• Support workspace audits and data validation activities

Customer Service & Ticket Management

• Respond to customer inquiries related to workplace services and seating requests
• Monitor and manage operational tickets/service requests
• Escalate unresolved issues appropriately
• Support SLA performance and timely resolution of requests
• Maintain strong customer communication throughout the request lifecycle

Operational & Administrative Support

• Prepare operational reports, trackers, and dashboards
• Maintain documentation related to workplace operations and occupancy activities
• Support special workplace initiatives and operational projects as needed
• Assist leadership with reporting and coordination tasks
• Ensure compliance with workplace operational procedures

Required Qualifications

Education

• High School Diploma or equivalent required
• Associate degree or coursework in Business Administration, Facilities Management, Workplace Operations, or related field preferred

Required Skills & Experience

Experience

• 1-3 years of experience in workplace operations, facilities coordination, occupancy support, move coordination, administrative operations, customer service, or related operational support roles

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Experience using ticketing systems, workplace tools, or space management systems preferred
• Experience with Archibus, SharePoint, or similar workplace systems is a plus

Core Competencies

• Strong organizational and coordination skills
• Ability to manage multiple requests and priorities simultaneously
• Strong attention to detail and data accuracy
• Effective written and verbal communication skills
• Customer-focused mindset
• Ability to work within established procedures and operational processes
• Strong teamwork and collaboration skills
• Problem-solving and follow-up capabilities

Physical Requirements

• Ability to regularly walk throughout buildings, office floors, and workplace areas during daily operations and move activities
• Ability to lift, carry, or move items up to 50 lbs as needed to support workplace operational activities
• Ability to stand, walk, bend, and move throughout the workday while supporting move coordination and occupancy activities
• Ability to work in fast-paced operational environments with changing priorities

Work Schedule & Flexibility

• Flexibility to support workplace moves and operational activities outside of normal business hours based on client schedules and business needs
• May require occasional evening, weekend, or holiday work to support move activities, workplace transitions, or special operational events
• Ability to adjust schedule as necessary to support critical workplace operations and client requirements

Preferred Qualifications

• Experience supporting workplace moves or occupancy coordination
• Experience working in corporate office environments
• Familiarity with workplace service operations and customer support workflows

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Juncos, PR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.