3PL Engagement and Segmentation Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

Professional

All Job Posting Locations:

Zug, Switzerland

Job Description:

3PL Engagement and Segmentation Manager

Location: Zug, CH - Other J&J location can be considered

 

Division/Department: Med Tech SC Transformation

Scope: Global

 

The JJMT Transformation function is responsible for designing and realizing the future-state supply chain network for Johnson & Johnson MedTech. This function includes oversight of consolidation and rationalization actions for the global distribution network, a strategic shift toward an asset-light model, and the build-out of new, future-looking logistics capabilities including partner management, network design, systems strategy, and defining the transition standards required to sustain performance in the future state. The team operates centrally, working in close partnership with regional Deliver teams across EMEA, APAC, LATAM, and North America.

PURPOSE OF POSITION

 

As a member of the Transformation function, this role supports the development and deployment of 3PL Engagement and Segmentation capabilities, with a primary focus on building and maintaining the Fit-for-Purpose (FFP) segmentation model, defining engagement models by partner segment, and enabling structured governance across the 3PL portfolio. The role contributes to the design and deployment of account plans, governance cadence standards, and hypercare constructs, while enabling regional teams to adopt and apply these capabilities. The position works in close partnership with Warehousing Procurement, Operations, and regional Deliver teams to ensure engagement intensity is aligned to partner criticality, risks and contract lifecycle management.

RESPONSIBILITIES / PRINCIPAL DUTIES (Essential Functions)

• Build and maintain the Fit-for-Purpose (FFP) segmentation model for the global 3PL portfolio, including model design, data inputs, scoring methodology, and periodic refresh cadence in line with the defined process steps (Segment, Determine Engagement, Deploy Model, FFP Governance, Trigger Re-assessment)

• Develop and maintain the segmentation scoring framework, incorporating site criticality ratings, risk assessments, operational performance, and financial materiality inputs from Operations, Procurement (Source), EQ, EHS, and Finance

• Define engagement models by partner segment, including the intensity, frequency, and format of partner interactions aligned to segmentation outputs (e.g., operational reviews for standard partners, strategic Top-to-Tops for critical partners)

• Design and deploy account plan templates and governance cadence standards (MBR, QBR, T2T) for each partner segment, supporting consistent application across regions and alignment with contractual commitments

• Support the definition and maintenance of the hypercare construct for underperforming or transitioning partners, including entry and exit criteria, escalation paths, and remediation tracking

• Coordinate with Warehousing Procurement to ensure segmentation and engagement model outputs support sourcing decisions, contract renewals, and commercial negotiations

• Partner with the Performance Management capability area to connect segmentation-driven engagement activities to cost gap modeling, KPI tracking, and performance analytics

• Train and support regional Deliver teams and Virtual Management Teams (VMTs) on segmentation methodology, engagement model application, and governance cadence execution

• Support the digitization and automation of the segmentation model, including requirements definition for data feeds, front-end tooling, and integration with enterprise data platforms

• Provide reporting and decision support to the Logistics Partner Management Lead and the broader Transformation PMO on segmentation status, engagement compliance, and partner risk

EDUCATION/EXPERIENCE

 

Education and/or additional training:

• A minimum of a Bachelor's degree is required

• A Master's degree or MBA in Supply Chain, Finance, Operations, or a related field is preferred

 

Experience and functional competencies:

 

• Minimum 5-8 years of relevant experience in supply chain, logistics, procurement, or partner / supplier relationship management, with exposure to warehousing or 3PL environments

• Experience in developing and applying partner segmentation, supplier tiering, or relationship management frameworks in a multi-site logistics context

• Familiarity with structured governance cadences (MBRs, QBRs, T2Ts) and performance management disciplines, including KPI definition, scorecard design, and escalation management

• Ability to work in a global, matrix organization: strong communication and presentation skills; ability to partner with and influence others without direct authority; build consensus and collaborate with people from different functions and regions

• Experience supporting account planning, stakeholder engagement, and cross-functional coordination across Operations, Procurement, and partner organizations

• Strong analytical and problem-solving skills, with the ability to translate data into segmentation frameworks, engagement recommendations, and actionable reporting

• Experience supporting or leading digitization or process automation initiatives (e.g., data integration, front-end tooling, workflow automation) is a plus

 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

 

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

 

 

Required Skills:

 

 

Preferred Skills:

Agile Decision Making, Agility Jumps, Analytics Insights, Cross-Functional Collaboration, Expectation Management, Leadership, Organizational Project Management, Organizing, Process Improvements, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Assurance (QA), Statement of Work (SOW), Technical Credibility