Center Performance Management Manager (Reporting & Analytics) (F/M/D)

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Local applicants welcome

Position: Permanent

Location: Warsaw 

Reports to: Reporting & Analytics CPM 

Department: Global Data Services 

Center Performance Management Manager (Reporting & Analytics) (F/M/D)

Turn KPIs into priorities. Turn priorities into measurable improvement.
In this role you’ll help shape how Service Delivery performance is understood, discussed, and improved - partnering with senior stakeholders and building the insights and reporting that keep leaders focused on what matters most.

Please be aware that the role will require at least 2 days per week in the office in Warsaw.

What you’ll do

• Steer and apply the Service Delivery performance framework (KPIs, definitions, thresholds, drivers)
• Spot trends, risks, and early-warning signals; turn data into crisp “what/why/impact/next” narratives
• Lead performance cadences and decision-oriented dialogues with Directors, Process Managers, and Team Leads
• Identify efficiency opportunities with Service Delivery leadership and translate them into measurable initiatives
• Run structured “watchlists” for off-track KPIs to monitor progress and evidence impact over time
• Contribute (with GBS Performance Management and D&IT) to improving metric automation, data reliability, and Power BI products
• Lead and deliver reporting/analytics projects end-to-end within the broader roadmap

What do you bring

• Strong experience in Performance Management, Stakeholder Management, and Power BI
• Hands-on capability in dashboards/scorecards, drill-down analysis, semantic models and DAX
• Understanding of data ingestion/transformation (ETL/ELT) and the Microsoft Azure analytics ecosystem; Fabric/Lakehouse is a plus
• A clear, action-oriented communication style and strong ownership (planning, prioritization, follow-through)

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.