Digital Solution Officer

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!  

Learn more: jti.com

Application Deadline: The position will continue accepting applicants until filled
Location: Taipei, Taiwan
Professional Area: Marketing
Contract Type: Permanent
Professional Level: Experienced
Work Group Level: WG4
Reporting to: Trade Digital Solution Associate Manager

 
Trade Digital Solution Officer

Trade Digital Solution team workstream involve digital strategy planning, digital platform management, and operational/administrative tasks. Since we have new global initiatives and new global platforms to maintain, we need a new headcount to lead above additional platforms/projects. 

This position will support Trade Digital Solution team with all related projects/tasks under the supervision of the workstream owners.

As the Trade Digital Solution Officer you will: 

• Project management
  • Lead global or local projects to achieve business objectives.
  • Monitoring planned schedule with vendors to ensure project quality and facilitate project go live in a timely manner.
  • Optimized routine processes and delegate to 3rd party vendor or find other alternatives to reduce JTI manual maintenance effort.
• Global or Local platform maintenance & enhancement
  • Handle new function development and function adjustment from multiple users
  • Support related SOP establish/change for digital platform management
  • Be in charge of platform UI/UX improvement.
  • Assist new function launches with communication design, training arrangement, and post-go live support plan.
• Data driven implementation
  • Support BI platform management, eg. work with cross function teams to create/adjust reports, devise data exchange approach among different systems.
  • Analyze company data to deliver actionable insights and help to implement them.
• Issue & bug management
  • Processing users’ complaints and issues and log them for future reference.
  • Liaising with team to find the best solutions to users’ issues
  • Immediately raising serious complaints or issues
  • Identifying common problems and advancing them to management, along with possible suggestions for improvement, wherever possible
  • Obtaining and sharing user feedback with team and provide improvement based on those issues.
• Administration management
  • Support department documentation, internal initiatives, and ad-hoc assignment from line manager. Update status to the line manager in a timely manner.

Requirements:

• A bachelor's degree holder
• At least 4 years of working experience including 2 years in software development industry is a plus
• Experience of system integration, system migration, CDP, and Digital platform maintenance etc.
• Experience of designing API, DB, system, function etc.
• Digital KPI tracking, measurement, analysis, and improvement.
• Partnership among multi-national teams
• Fluent in English and Mandarin
• Well organized, detail oriented, and have ownership
• Logical thinking and cross team communication skills
• Hands on programming, DB design, SQL is a plus
• Good at MS office tools, eg. PPT, Excel, Word etc.
• Familiar with project management, digital solution design and implementation 
• Tackle problem independently and efficiently  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.