Associate Manager, Agency and Trustee Services

Kroll Agency and Trustee Services (“KATS”) delivers conflict-free, flexible, and highly efficient administrative and trustee services to the global loan and bond markets. As a leading independent provider, we specialize in the administration of privately placed notes, restructuring situations, and syndicated, bilateral, and private credit transactions. Our expert team, high-touch service, rapid execution, and 24/7 responsiveness set us apart.
Learn more: Kroll Agency and Trustee Services

Role Overview
 

As a member of the Loan Trading team, you will manage the end-to-end process of trade closing, lender position management, and settlement in both primary and secondary markets. You will ensure operational excellence, risk management, and compliance while delivering exceptional service to internal and external stakeholders.

Trade Closing & Lender Position Management

• Process trades in primary and secondary markets, ensuring accuracy and timeliness.
• Manage lender positions, resolve queries, and address discrepancies efficiently.
• Build client relationships and act as liaison on the trading related correspondence between internal and external parties
• Complete the Deal “Salability Checklist” (DSC), including: 
  • Reviewing SFA/Credit Agreements for completeness, safekeeping, and proper logging.
  • Conducting fee reconciliation and ensuring agent-level documentation is in order.
  • Performing KYC and compliance checks for new lenders.
  • Verifying Standard Settlement Instructions and legal documentation for accuracy.

Settlement Operations

• Maintain up-to-date lender position records.
• Resolve lender queries and position discrepancies promptly.
• Maintain and update lender credit contacts via Debt Domain.
• Be able to run reconciliation and fee reports to ensure data integrity.

Invoicing

• Decipher transfer fee applicability clauses and communicate concisely to clients for settlement.
• Manage post-closing invoices from third-party providers, reconciling discrepancies.
• Handle both closing and ongoing invoices with precision and transparency.

Process Management & Risk Control

• Uphold and champion organizational policies and procedures.
• Demonstrate accountability, ownership, and a proactive approach in all tasks.
• Identify, analyze, and mitigate risks, balancing risk management with business objectives.
• Ensure robust process controls and continuous improvement in operational workflows.
• Bachelor’s degree in commerce, finance, or equivalent experience is essential.

Experience 

• Hands-on experience with loan systems such as Loan IQ, ClearPar, Loan Processor, and loan reconciliations, Salesforce.

• Middle Office experience 

• Excellent oral and written communication skills with strong client service abilities 

• Demonstrate you are a detail orientated individual able to multitask under pressure in a fast pace, demanding environment which requires an ability to re-prioritize on a regular basis

• An excellent team player/partner to all internal stakeholders across the Firm

• Self-motivator who drives initiatives

• Proven ability to handle sensitive and confidential information with discretion.

About Kroll 

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll. 

Kroll is committed to equal opportunity and diversity, and recruits people based on merit. 

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