Senior Analyst - Access Management

Senior Analyst - Access Management

We are hiring a Senior Analyst - Access Management based on one of our global Tech hubs in Cluj. The Senior Analyst - Access Management is a hybrid individual contributor role responsible for the professional, timely and accurate processing of access requests and related incidents for Marsh's colleagues, contractors and vendors.

We will count on you to:

• Own end‑to‑end processing of GLAM incidents and requests- triage, validate, fulfill or escalate and meet daily, monthly and quarterly ticket resolution targets.

• Execute Active Directory and security permission changes across multiple domains, provision/deprovision accounts, maintain group memberships and implement least‑privilege controls.

• Work closely with application owners, platform, networking and other resolver teams to identify root causes, reduce reassignments and resolve interdependent incidents quickly.

• Maintain SOX/FSA‑compliant processes and documentation for all access actions; use ServiceNow to capture approvals, evidence and audit trails.

• Maintain high quality, accurate notes and consistent use of standards; achieve minimum acceptable levels in ticket quality reviews and participate in QA exercises.

• Respond to colleague enquiries with appropriate urgency, explain access processes and guide users on least‑privilege approaches.

What you need to have:

• Minimum 2+ years' experience in Access Management or a technology support role in a large global organisation.

• Extensive hands‑on experience with Active Directory and security permission/group management.

• Proficient use of ServiceNow for logging, tracking and evidencing incidents, requests and approvals.

• Proven ability to work under pressure with high accuracy and a strong focus on colleague satisfaction.

• Excellent organisational skills, attention to detail and proactive follow‑up on incidents and requests.

• Strong verbal and written English communication skills and comfort liaising at all levels across Marsh Tech and business stakeholders.

• Ability to work autonomously with limited supervision and adapt quickly to changing business demands.

What makes you stand out:

• Experience with Identity & Access Management (IAM) tooling (e.g., Azure AD, Okta, SailPoint, CyberArk) or automation of provisioning workflows.

• Familiarity with role‑based access control models, entitlement reviews and periodic access certification processes.

• Experience improving queue performance metrics, reducing mean time to resolution and driving down reassignment rates.

• ITIL incident/change/process experience and prior exposure to high‑volume service desk operations.

• Multilingual ability or experience operating across multiple global regions.

Why join our team: 

• We help you be your best through professional development opportunities, interesting work, and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

• A yearly budget and the opportunity to build your flexible benefits package

• Performance bonus scheme

• Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance. 

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.