Specialist - Insurance Operations

What do we expect from you?

Ensure the timely and accurate production/processing of

documentation, including:

• Drafts of policy wordings and endorsements;
• Renewal reports and insurance manuals;
• Questionnaires to assess coverage needs;
• Invoices and related documentation;
• Quotations and placing slips;
• Premium calculations and adjustments;
• Complex and/or confidential documentation;
• Information and materials for Pre-Renewal and Broking meetings;
• Keep records updated in the systems (and follow up on pending/outstanding documentation);
• Manage and prioritize your workload to meet SLA, KPI, and Quality objectives;
• Strictly comply with the Quality practices, internal policies, systems, and procedures of the company;
• Maintain an understanding of the core aspects of insurance and the applicable legislation/regulation;
• Build and maintain strong working relationships with internal and external stakeholders, understanding the client's business needs and insurance requirements;
• Collaborate with Senior Operations Services Executives and Team;
• Leaders to identify opportunities for continuous improvement in operational processes;
• Perform ad-hoc functions of Step-up Team Leader when necessary to support the Operations team.

Technical and behavioral skills required:

Techniques:

• Previous experience in reinsurance operations / broking support /ideally with exposure to policy documentation and account renewals;

• Practical knowledge of documentation and processes: endorsements, billing, quoting/placement, slips, premium calculations/adjustments, and operational controls;
• Management of systems and updating records with a high level of accuracy; advanced data processing and documentation;
• Basic understanding of insurance products and related regulatory/legislative framework (according to line of business).

Behavioral:

• High attention to detail, organization, and sense of urgency;
• Ability to prioritize and manage multiple demands while meeting deadlines (SLA/KPI);

• Clear communication and team collaboration;
• Focus on quality and continuous process improvement;
• Discretion and responsibility in handling confidential information;
• Leadership ability to support the team in key moments (step-up).

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.