Senior Technical Operator - Dispatch

Job Description

Senior Technical Operator - Dispatch

• Fixed-Term Contract, full-time role with competitive remuneration and benefits

• Location:  Murarrie, Queensland, Australia

• Career growth: Expand your expertise in a growing, successful industry

• Professional development: Gain valuable experience in a dynamic, evolving role

The Senior Technical Operator - Dispatch supports safe, compliant, and efficient shift execution. This role directs operators on the floor, coordinates dispatch activities, resolves issues, supports service continuity, and escalates exceptions to the Team Leader. It also acts as deputy when required, supports training and performance, and contributes to continuous improvement and operational excellence.

What You Will Do

Responsibilities include, however not limited to:

Shift Execution and Dispatch Coordination

• Direct team activities on the floor

• Ensure staffing, workload allocation, and station readiness

• Resolve routine issues and escalate exceptions

• Manage breaks and shift handovers

• Cover Team Leader duties when required

Documentation, Reporting and Compliance

• Complete KPI reporting on time

• Maintain records, handovers, and Workday updates

• Follow IT security and data handling procedures

• Support incident reporting, investigations, and corrective actions

• Maintain SOPs, change logs, and troubleshooting guides

Dispatch Start and End of Day Processes

• Print blank orders and allocate work at start of day

• Confirm stations are ready to begin work

• Ensure work is completed or handed over at end of shift

• Complete end-of-shift KPI reporting

• Print blank orders for the morning shift

Continuous Improvement and Operational Support

• Support troubleshooting, backordering, undispatch, and manifest processes

• Assist with validation and issue resolution

• Identify and support process improvements

• Participate in Kaizen activities

• Support operational changes and corrective actions

Be an active member of the Dispatch team

• Work closely with the Team Leader on priorities and shift requirements

• Act as deputy for rostering and operational queries

• Support day-to-day operational management

• Provide floor guidance to team members

• Act as a secondary client contact for operational issues and updates

• Escalate issues as required

• Support absences reporting

• Support training and assessment of operators

• Maintain capability across multiple operational functions

What You Must have

Technical

• Strong understanding of dispatch, logistics, and operational workflows

• Ability to allocate labour and workflow across stations

• Experience in troubleshooting, backordering, manifest, and undispatch activities

• Working knowledge of SAP, KPI reporting systems, and Workday

• Understanding of SOPs, change logs, and troubleshooting documentation

• Ability to adapt to changing priorities and systems

• Knowledge of data handling and IT security procedures

Education

• Relevant operational, logistics or warehouse qualifications advantageous

• First Aid training required or desirable

• Fire Warden training required or desirable

• Current forklift ticket required or desirable

Experience

• Experience in dispatch, logistics, warehouse, or operational environments

• Senior operator or shift support experience

• Proven ability to direct teams and coordinate shift activities

• Experience with KPI reporting, handovers, and escalation

• Experience training and assessing operators

• Experience supporting a Team Leader or supervisor

• SAP experience preferred

What You Can Expect

• Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Animal Health organisation

• Exposure to upskill and develop in your role

• Flexibility and opening doors to other opportunities and skillsets

• Joining a collaborative team of likeminded individuals

We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.

Required Skills:

Aseptic Operations, Computer Literacy, Dispatch (Logistics), Dispatch Management, GMP Compliance, GMP Documentation, KPI Reporting, Leadership, Master Batch Records, Project Leadership, Safety Compliance, Standard Operating Procedure (SOP) Writing, Teamwork, Workload Management, Workload Planning

Preferred Skills:

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Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Project Temps (Fixed Term)

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/20/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R397576