Voice of the Customer (VoC) analyst – Part time for a student

We're looking for students of Czech Universities, who are interested in a long-term collaboration with MSD. 

Did you always want to work in a company where your work can have a real impact? Do you enjoy working in an international environment with lots of room for personal development? Are you ready to join a company where we cherish Diversity and Inclusion and the wellbeing of our employees?

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

Interning as a Voice of the Customer (VoC) analyst you will:

You will be helping us to understand the needs and feedback of our internal customers by designing and conducting surveys and organizing events or workshops or using other VoC methods. You will also be analyzing collected data that will be used to create action plans to improve customer experience with IT. The ideal candidate should have experience designing and administering surveys, organizing events and focus groups, as well as experience analyzing and interpreting collected data. He or she will be skilled in both quantitative and qualitative data analysis and will be able to effectively communicate survey results to a variety of audiences. You will also help improve and automate internal team processes. 

What should you know / have:

• English on high level (everyday use) 
• Good communication and organization skills 
• Good knowledge of Microsoft 365 apps - especially Teams, Excel PowerPoint, SharePoint, Forms, Power Automate and PowerBI 
• Experience with survey design, methodology, data analysis and interpretation  
• Experience with event co-ordination and logistics 
• Analytical thinking and a can-do attitude 
• Curiosity and willingness to learn new things  

What will you do / learn:

• Collect and analyze customer feedback through various channels such as surveys, events, interviews, workshops, etc. 
• Identifying trends, patterns, and themes in customer feedback to uncover insights and opportunities for improvement. 
• Collaborate with cross-functional teams to share customer insights and drive action. 
• Help maintain customer feedback metrics and dashboards. 
• Research and apply industry trends, best practices, and emerging technologies related to customer experience and feedback analysis.  
• Understand our internal customers and influence IT organizations to act upon the collected feedback to improve overall technology experience  
• Use automation & technology tools to be productive in your workday 

Besides a great atmosphere and flexible working environment, we also offer:

• Hourly wage
• Multinational environment in the leading pharma corporation
• Meal vouchers and Multisport card
• Development program (every month trainings, workshops, networking events, etc.)
• Flexible working hours
• Friendly working environment
• Possibility of challenging career

Who we are ... 

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for ... 

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth. 

Invent. Impact. Inspire. 

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Please note our third party recruitment partner, will retain and employ successful applicants for this program. 

Search Firm Representatives Please Read Carefully:  

Our company does not accept unsolicited assistance from search firms or recruitment agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any of our employees via email, the Internet or in any form without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.)

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