Team Leader - Penhaligon's Bicester Village

Who We Are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self- expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you of all kinds.

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Our brand portfolio consists of, Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.

The Opportunity

We are looking for a full-time team leader to join our Bicester Village team, the Team Leader is responsible for assisting the management team with the ability to assume the responsibilities of the Store Manager in his/her absence. The Team Leader role is inclusive of all team members, merchandise and customer service elements. The Team Leader is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams.

You will develop and increase the brand awareness and build customer loyalty, whilst maintaining the standards and expectations of the store group retailer you will be based. You will achieve sales targets whilst promoting Puig brands by delivering a unique experience every time to customers, anticipate their needs and exceeding their expectations.

• Analyse available sales reports and data to determine the needs of the business and set business strategies 
• Continuously motivate sales team members to meet assigned sales and productivity goals 
• Ensure all Fragrance Consultants provide the highest level of customer service 
• Assist in the management of the client database and utilise information to increase sales and client contact 
• Resolve all client problems and complaints quickly and effectively Support and assist in team member training 
• Understand and execute cash control procedures including bank deposits, safe funds, petty cash 
• Collaborate with the Store Manager in areas of staffing levels, risk management, physical security, store cash controls, and inventory management 
• Assist in all merchandising directives and ensure execution of effective merchandising strategies 

We'd love to meet you if you have

• Proven track record in a niche fragrance, beauty or luxury environment
• Experienced as a Senior specialist or Team Leader
• Excellent customer service
• Excellent communication and interpersonal skills
• Highly organised 

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. 

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package