Relationship Manager - SME ME

Job Summary

Manage a team of 4 hunters who need to be driven to acquire 9 NTB clients each with a funded book of INE 90 crs each. This book needs to managed till end of the year and handed over to portfolio team. Hunter TL needs to ensure proper monitoring and security perfection for the clients acquired through hunters.

Key Responsibilities

Business

• Lead a team of 4 RMs across Mumbai and Indore for driving acquisition of clients in the Medium Enterprise Segment (Client sales turnover upto USD 100 Milliion and managing the existing set of clients, portfolio to achieve the desired asset and revenue growth nos. with full control on portfolio health & hygiene.
• NTB target per RM - 8 NTB in a year per Hunter RM with a minimum ticket size of USD 1 Million.
• Responsible for origination of new clientele and would work closely as a team with RMs for deepening portfolio and driving revenue growth.
• Deliver on Cross Sell and One bank agenda - referrals to and from other verticals
• Work on Segment strategy - Industry verticals
• Private Bank referrals
• Develop people.
• Achieving assigned full year objectives as per annual P3 document

Processes

• Ensure adherence to all internal and external regulations.
• To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.
• Identify prospects and convert in line with Banks appetitie
• Leading the RMs to close client calls on a positive note.
• Understadning the requirement of the clients and take pre deal approvals / clearences.
• Succesfully negotiate and close out pricing and other deal dynamics with clients.
• Oversee the quality and turnaround of the credit proposal to ensure faster delivery.
• Oversee the CCM to ensure all day to day activities are completed / performed to ensure client satisfaction.
• Overall monitioring the account conduct of the clients on periodic basis, to maintain a healthy portfolio

Others:

• Be flexible, responsive and accessible; maintain frequent but added-value contact with client
• Build relationships with decision makers and influences within a client's circle of influence
• Follow up quickly on outstanding issues, updates or questions to ensure flawless execution
• Act as an advocate for client and help them to navigate the Bank
• Obtain feedback from client and seek to exceed their expectations

People and Talent

• Managing a Team of 4-5 RMs and work closely with them which enables deepening in relationship and driving revenue growth.
• Lead through talent and build the culture and values.
• Ensure ongoing training and development
• Employ, engage and retain high quality talent

Risk Management
· Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees

Governance

· Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the work to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal
• Risk
• CRC
• Trade Ops
• Audit
• Branches & PVB

External
• As and when necessary
Key Requirements for the role:

• Knowledge of Client Coverage, Transaction Banking and Financial Markets products - to enable assessment of cross-business issues.
• Fair understanding of CCIB Credit Risks and assessment including credit analysis.
• Relevant business experience in operations, business analysis or project management.
• Strong analytical skills, detail-focused with the ability to interpret large volume of information.
• Problem solving skills with ability to influence across all levels of business.
• Ability to independently drive initiatives with minimum hands-on supervision.

Qualifications

• Masters degree in Banking or Finance preferred.
• Ideally 12+ years of experience in banking, analytical or another relevant environment
• Languages: English and/or local language skills as relevant to country requirements

Skills and Experience

• Manage Conduct
• Business Facilitation: Leading initiatives to improve Client experience, efficiency, and cost management
• Manage Conduct
• Manage Risk
• Manage Projects
• Business Governance & Support: Projects investment governance, product, and process governance, etc
• Information Systems - Applications & PC Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.