Senior Analyst - Strategy & Talent Services

Strategy

The HR Senior Analyst is accountable for ensuring the TAT, Productivity and Data quality for their team processes and ultimately satisfies our customers. The HR Senior Analyst will handle/manage critical processes within the team, handle escalations, give immediate attention for urgent requests and provide solutions, checking, etc and in addition may manage selected projects.

Business
• Ability to learn the HR process quickly
• Should own the process and handle each case as a priority.
• Strong individual engagement with team members
• Should meet the SLA with 100% data quality for all transactions
• Identify and removes process wastes/process improvements
• Successfully implement best practices into own team and migrates them to other teams/ units
• Use customer feedback to continuously improve the processes
• Should give the immediate attention for escalations and queries
• Processing and Decision making as per the Departmental Operating Instructions manual and within the timeliness and accuracy standards specified.
• Continuous Improvement in Productivity to the standards prescribed from time to time.

Processes
• Ensure appropriate and adequate documentation is in place for process actions
• Priorities and schedule own work accordingly to meet workload peaks and troughs

People & Talent

• Communicate own work plan issues and escalates potential bottle-necks
• Ensure the TAT & data quality through checking process

Risk Management
• Create best practices around the management of risk
• Identify and removes process wastes/process improvements
• Act as an escalation point for errors and queries

Governance

• Always upholding the Values of the Group and Company.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles

Qualifications

• Any Degree

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.