Specialist, Cyber Security Technology Support, ICS - CST

Key Responsibilities

Strategy
• Work closely with project team in onboarding new product
• Active involvement in all project meetings, walkthrough and ability to identify as well as put in the right demand towards successful delivery
• Ensure all technical documents including detailed steps is delivered during project phase (inclusive capacity management, BAU activities, Disaster Recovery, & Product Resiliency)
• Review and validate all documents and provide signoff from BAU/Support standpoint
• Ensure clear RACI defined by project team including all stakeholders
• Understanding BAU scope of work and responsibilities
• Highlight issues/problem noticed from BAU standpoint and ensure remediated prior to handing over to production support team for 24/7
• Ability to gather information and sharing with various stakeholders in useful and consumable format
• Working closely with clients, technicians, vendors and managerial staff
• Updating, implementing, and maintaining procedures Prioritizing initiatives based on business needs and requirements
Business
• Design, deploy, and manage Splunk infrastructure
• Develop and maintain Splunk dashboards, queries, and alerts
• Integrate Splunk with various data sources to ensure comprehensive data ingestion

• Monitor and troubleshoot Splunk performance and Data Missing issues
• Collaborate with cross-functional teams to gather requirements and provide Splunk solutions
• Implement and enforce best practices for Splunk data management and retention
• Provide user training and support for Splunk-related activities.
• Splunk Infrastructure (300+ Servers) and Splunk ALM and Source type Monitoring on 24/7 support.
• Creating the Changes using the SNOW
• Undertakes day-to-day operational and user support
• Work closely with project team in onboarding new product and Splunk Integrations
• Understand and enhanced product auto-healing capabilities to ease daily BAU activities
• Liaise with vendor and engineering teams where required to address technical issues with the tools
Key stakeholders
• All the Bank Internal Users and CDC and SMA

Skills and Experience

• Splunk
• Splunk ADMIN
• Splunk Enterprise Security (ES)
• Creating and managing SPL queries
• Python & Shell scripting
• Linux/Unix system administration
• Log management
• Splunk Admin Activities
• Splunk Enterprise Security (ES)
• Creating and managing SPL queries
• Python & Shell scripting
• Linux/Unix system administration
• Log management
• Network protocols

Qualifications

Education
• A Bachelor's Degree In Information Technology or Related Field
Training
• 6 - 8 Years of IT Experience. Banking Domain Is Desirable
Licenses
• Splunk
Certifications
• Any Splunk Certifications
Languages
• English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.