Team Lead, Reinsurance Operations
Swiss Re
Team Lead, Reinsurance Operations
We have an exciting opportunity for a team lead in reinsurance operations supporting Business Services (Treaty & Facultative), Claims Operations and Technical Accounting!
About the Role
This team lead position will have the opportunity to help develop a North America team to support the Canada Market Unit (MU) level reinsurance operations.
Focusing on key operational metrics, you will drive performance and excellence, stakeholder engagement, and team development while ensuring strong governance, data quality, and service delivery.
Key responsibilities include:
- Manage capacity planning, resource allocation, and workload balancing.
- Build strong partnerships with underwriting, finance, and claims stakeholders.
- Identify and drive opportunities for digitization, automation, and process simplification.
- Support the rollout and stabilization of new services and delivery models in North America.
- Act as the escalation point for complex operational issues.
- Foster a culture of accountability, inclusion, and continuous improvement.
- Develop talent through coaching, performance management, and succession planning.
- Maintain a strong control environment and audit ready operations, embedding sustainable remediation actions where required.
This role requires leadership ability to both drive continuous improvement through data, analytics, and performance insights and collaborate with regional and global partners to align operating models and best practices.
In this role you will also need strategic thinking abilities to translate objectives into effective operational execution and lead through change and transformation initiatives.
About the Team
This team will sit within the Business Operations North America department in the Property & Casualty (P&C) Reinsurance division.
You’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringing structure, curiosity, and a practical focus on simplifying processes and delivering great service to our stakeholders.
About You
You have experience leading people and a strong operational mindset. You are comfortable balancing strategic oversight with hands on execution and bring structure to complex environments, challenge constructively, and lead with accountability.
Additional requirements include:
- University degree required; Business, Finance, Accounting, Insurance, or a related field preferred
- 5+ years' experience in reinsurance or insurance operations
- 2+ years' experience leading people successfully, preferably in operations or underwriting support teams within reinsurance, insurance, or financial services
- Strong understanding of the reinsurance lifecycle and operational processes
- Demonstrated ability to stabilize and scale service delivery while leading change
- Successful track record owning KPIs, capacity planning, and service performance in a matrix, multi-location environment
- Strong analytical, problem solving, and decision-making skills
- Excellent communication and stakeholder management skills
- Proficiency in Microsoft 365 tools (e.g., Excel, Power BI, PowerPoint)
Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred. This position is not eligible for full-time telework or visa sponsorship.
The estimated base salary range for this position in Kansas City is $80,000 to $120,000 and for Armonk, NY is $88,000 to $132,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
Keywords:
Reference Code: 137923