F&B Reservations Executive

The Peninsula London is pleased to announce that we are seeking an F&B Reservations Executive who will report to the F&B Leadership Team. This role will oversee all F&B Reservations operations, ensuring seamless guest experience, optimal table inventory management and maximum revenue generation. This role will drive strategic reservation practices, enhancing guests personalization whilst aligning with The Peninsula Principles. 

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits 
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Lead and manage the F&B Reservations function, ensuring exceptional service standards, operational efficiency, and full alignment with brand expectations
• Develop and execute strategic reservation and table management practices to maximize covers, optimize seating, and drive revenue across all F&B outlets
• Analyze reservation trends, guest behaviors, and no-show/cancellation patterns to implement effective revenue optimization and protection strategies
• Drive guest profile enrichment and pre-arrival engagement, ensuring a highly personalized, anticipatory service approach in line with luxury hospitality standards
• Build and maintain strong relationships with hotel concierges and external luxury concierge networks to maximize F&B covers and attract high-value guests in line with target guest profiles

General Requirements

• Experience with customer service techniques and reservation within a similar work environment
• High proficiency in relevant computer software applications especially Hotel systems, Microsoft Office, or any F&B systems
• Passion and appreciation of quality luxury hotel service with exceptional communication skills
• Excellent time management and organization, highly adaptable, naturally positive
• Flexibility and capability of working under pressure

We are delighted to receive your CV and will liaise with suitable candidates directly.