Desktop Services Technician

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

What makes this opportunity outstanding

Join our elite team at Thermo Fisher Scientific Inc. as a Desktop Services Technician in the Philippines. Collaborate with top professionals, ensuring seamless IT solutions.

Job Responsibilities

• Diagnose and resolve technical issues efficiently, maintaining a high level of customer satisfaction.
• Provide credible desktop support for hardware, software, and network issues to ensure detailed operation.
• Collaborate with IT teams worldwide to implement established strategies and standard methodologies.
• Maintain and update IT documentation and support records closely to company standards.
• Assist in the setup, configuration, and maintenance of IT equipment, ensuring all systems are running efficiently.
• Provide mentorship and support to users on IT tools and systems to improve efficiency.
• Supervise and lead IT resources to prevent potential problems and minimize downtime.
• Participate in the development and execution of IT projects, giving to the continuous improvement of our technology infrastructure.

Job Requirements

• Demonstrable experience as a Desktop Services Technician or in a similar role, with an outstanding track record.
• Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
• Solid understanding of Windows, Mac OS, and popular software applications.
• Excellent problem-solving skills and the ability to work under stress in a fast-paced environment.
• Effective communication and interpersonal skills, with a focus on delivering outstanding customer service.
• Ability to work independently and as part of a collaborative team.