Client Services Director

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Internal Responsibilities

• Develop and maintain a thorough understanding of Hogarth’s business model, services, and technology.

• Ensure complete awareness of contractual obligations, commercial arrangements, and SLAs for your accounts, and make sure the wider team understands relevant details.

• Maintain optimum productivity levels and high team morale.

• Continuously review team structure and resource allocation to ensure clients are serviced appropriately while maintaining profitability.

• Establish and maintain succession plans for the Client Servicing team and coordinate with other department heads as needed.

• Coach, mentor, and develop team members to achieve their Personal Development Plans, including performance management and training

Manage internal administration, including leave, sick days, and timesheet accuracy for all direct reports.

• Ensure relevant case studies are created and knowledge is shared across teams to optimize workflow and cross-functional collaboration.

Client Management Responsibilities

• Develop and nurture long-term strategic partnerships with key clients, positioning the agency as a trusted advisor and integral part of their growth strategy.

• Lead initiatives to introduce innovative digital solutions and services, keeping the agency at the forefront of industry trends and client needs.

• Ensure clients understand and follow agreed workflows, and guide them through the process.

• Set and manage client expectations regarding deliverables and timelines.

• Escalate significant client issues to your line manager promptly and recommend solutions wherever possible.

• Identify opportunities to improve workflows and processes for the benefit of both Hogarth and the client.

• Build and maintain strong day-to-day relationships with clients and agency stakeholders.

• Continuously strive to enhance client and stakeholder relationships.

• Identify and provide training opportunities for clients to improve adherence to processes and optimize workflow.

Financial Responsibilities

• Prepare accurate cost estimates based on contracted rates and obtain approvals from your manager.

• Contribute to account profitability, budgeting, and forecasting processes.

New Business & Growth Responsibilities

• Actively identify new revenue and business growth opportunities within existing clients and prospects.

• Lead and support the development of proposals for new business opportunities.

• Build and maintain client relationships to drive ongoing growth and expansion.

• Collaborate with internal teams to create compelling pitches and innovative solutions that position Hogarth as a strategic partner.

Requirements

• 10+ years of experience managing and servicing international accounts, preferably in a digital advertising or agency environment.

• Proven ability to lead and manage a dynamic account team, including resource planning and performance management.

• Strong client focus, interpersonal, and communication skills.

• Highly organized, detail-oriented, proactive, and able to perform effectively under pressure

• Demonstrated experience in identifying and driving new business growth.

• Strategic thinking with the ability to identify opportunities for workflow improvement, process optimization, and business growth.

• Positive, can-do attitude with a track record of delivering high-quality results.

 

 

Why work here: 
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact 
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Data
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