Senior Account Manager

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does a Senior Account Manager do at WPP Production? 

Our Senior Account Managers (SAM) are highly organised project leads, accountable for delivering projects on time, on specification and on budget. They partner closely with Client Delivery Teams, production counterparts and clients, leading project delivery, managing Client relationships and ensuring operational excellence across multiple projects.

Key areas of responsibility:

• Act as the day-to-day client management contact for assigned client projects.
• Ensure deep understanding of client needs to maintain high satisfaction.
• Ensure all team members are aligned on timelines, deliverables and scope.
• Manage the client relationship with a focus on delivery excellence.
• Provide regular status updates, define scope and approach and escalate issues when needed to Account Director or Client Delivery Managing Director.
• Work with clients and agencies to gather briefs, clarify deliverables and define timelines.
• Partner with Client Delivery, Production and Finance to ensure smooth delivery.
• Lead medium-to-large projects from initiation through completion.
• Manage project objectives, budgets, expectations, deliverables and timelines.
• Maintain task lists, schedules, risk registers, trackers and status reports.
• Identify risks early, develop contingency plans and escalate to Senior Account Director where appropriate.
• Liaise with clients, suppliers and agencies to obtain assets, schedules and technical specifications.
• Ensure delivery quality meets WPP standards.

Financials:

• Own project budgets, track ongoing costs and reconcile estimates to actuals.
• Manage POs, billing and financial reporting across assigned projects.
• Resolve financial discrepancies across vendors, disciplines and clients.

Requirements:

• Project or client management experience within a production, integrated or digital agency environment.
• Global/ Multi-market delivery experience
• Understanding of production processes across digital, content, video and social channels.
• Ability to independently manage medium-to-large complex projects on time and on budget.
• Experience building strong client relationships.
• Strong written and verbal communication skills.
• A calm, professional and collaborative approach to working in a fast-paced environment.
• Proficiency with Microsoft Office and project management tools such as JIRA, Trello, Smartsheet or Miro.
• A curiosity and foundational understanding of AI and its application.

Benefits:

• Retirement Annuity
• Discovery Medical Aid
• Discovery Risk Benefits
• Employee Assistance Programme
• 15 Days of leave in addition to public holidays
• Additional Full day for your birthday
• Parental Leave - 4 Months and 10 Days paid leave shared between both parents for a new baby

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Why work here: 
At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact 
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Data
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Please contact [email protected] if you need the job advert or form in another format.