Junior Scrum Master / Agile Delivery Coordinator

Description

The Junior Scrum Master role supports the Scrum Master Lead and delivery teams in coordinating and facilitating Scrum activities. The primary focus is to assist our Scrum team in delivering high-quality outcomes, maintaining effective team practices, and supporting delivery reporting and governance requirements.

This role is ideal for someone early in their Agile delivery career who is looking to develop strong facilitation and delivery management skills within a structured Scrum environment. 

You will also gain exposure to, and provide support across, Business Analyst and Test/QA activities as part of the broader delivery lifecycle.

The Role

Key accountabilities include

• Team/People

  • Support Scrum ceremonies including Daily Stand-ups, Sprint Planning, Refinement, and Retrospectives

  • Help maintain a collaborative, positive, and high-performing team environment

  • Assist in identifying and tracking impediments, risks, and issues, escalating where appropriate

  • Encourage team participation and accountability within agreed working practices

  • Support continuous improvement initiatives

  • Build effective working relationships with team members and key stakeholders

• Delivery

  • Assist in maintaining sprint plans and tracking delivery progress against agreed milestones

  • Support monitoring team capacity and resource allocation with guidance from the Scrum Master Lead and PMO

  • Help track risks, issues, and dependencies and ensure they are documented and visible

  • Support the updating of tasks accurately in JIRA

  • Support the preparation of reporting materials for governance and stakeholder meetings

  • Contribute to monitoring adherence to agreed Definition of Done and quality standards

  • Work closely with the PMO function and Scrum Master lead to support clarity of priorities and backlog items

  • Assist in preparing documentation including sprint reports and status updates

• Governance and Best Practice

  • Ensure Scrum events are scheduled and facilitated effectively

  • Support consistent use of Agile tools (e.g., JIRA, Confluence)

  • Assist with maintaining accurate progress reporting at the sprint level

  • Contribute to lessons learned and continuous improvement activities

  • Learn and apply servant leadership techniques to foster team accountability

Qualifications

The Requirements

 

Knowledge:

• Foundational understanding of Agile and Scrum principles
• Basic awareness of project delivery concepts
• Interest in technology related projects

Skills:

• Strong communication and interpersonal skills
• Organised with good attention to detail
• Ability to coordinate tasks and follow up on actions
• Willingness to learn and develop Agile facilitation skills
• Ability to identify risks or blockers and escalate appropriately
• Comfortable working in a collaborative team environment
• Familiarity with tools such as JIRA or Confluence, Azure DevOps or other dev ticket management systems (desirable but not essential)

Experience

• 0–2 years experience in a project, delivery, PMO, or technology environment
• Exposure to Agile delivery (through work, study, or certification) desirable
• Scrum Master certification (or working toward one) preferred but not required

WTW is an Equal Opportunity Employer