Leave of Absence Delivery Specialist (US Shift)

Description

We are seeking a motivated and detail‑oriented colleague to support the US Leave of Absence (LOA) Delivery Team during a maternity leave period.
This temporary opportunity is ideal for someone who is looking to expand their HR operational expertise, gain exposure to North America processes, and develop skills in a highly specialized, high‑impact area of HR Service Delivery.
 

You will join a dynamic team that manages LOA cases for US colleagues, working closely with the Regional HRS LOA.
 

Key Responsibilities

Case Management & Daily Operations

• Process LOA cases in HR Cloud  with accuracy and timeliness
• Execute payroll‑impacting updates, including:
  o    Assignment status changes
  o    PTO adjustments
  o    Pay-impacting corrections
• Manage documentation, validations, and case notes.
   

Payroll Accuracy & Compliance

• Ensure all updates are compliant with state and federal requirements
• Support weekly/monthly reporting (e.g., Aflac reports, state notices)
• Escalate complex or high‑risk cases to Regional Tier 2.
   

Process & Documentation Support

• Maintain SOPs, trackers, and documentation in SharePoint following naming/versioning standards
• Apply mailbox management best practices (rules, organisation, follow‑ups).
   

Cross‑Team Collaboration

• Partner with Regional HRS LOA teams in daily operations
• Participate in knowledge sharing, shadowing, and cross‑training activities
   

Qualifications

What We’re Looking For

Essential Skills

• Strong analytical and mathematical ability (critical for payroll‑related work)
• Fluent English (verbal and written) to interact confidently with US colleagues
• Excellent attention to detail and ability to maintain accuracy under pressure
• Strong problem‑solving capabilities and good judgment on what to escalate
• Ability to work with sensitive information and handle colleague cases professionally

Technical Requirements

• Advanced Excel skills (pivot tables, formulas, data validation)
• Experience with HR Cloud  (or ability to learn quickly).
• Familiarity with ServiceCentral
• Comfort working with SharePoint and structured documentation.
   

Preferred Experience

• Knowledge of LOA, PTO, or payroll processes
• Previous experience in HR operations, service delivery, or case management

 

What This Opportunity Offers

• Exposure to US regulatory and operational HR processes
• Hands‑on experience in a highly specialized and complex HR domain
• Cross‑training and development in LOA, PTO escalations, and reporting
• Opportunity to collaborate closely with Regional HRS LOA leadership

• A stepping stone toward broader roles in HR Service Delivery or regional functions

   

WTW is an Equal Opportunity Employer