IS Operations Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Application Manager

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Your role and responsibilities

In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.

The work model for the role is: #Li-hybrid

This role is contributing to the ELSE/ELDS divisions.

You will be mainly accountable for:

• Describing and defining IT processes and services, including their relationships, dependencies, and business value, and ensuring that all service-related information is regularly maintained within the service management tool

• Supporting the delivery team in resolving issues, as well as delegating tasks and assigning priorities

• Applying and executing appropriate measurement and reporting management practices to enable effective planning, control, and review of services in line with agreed Key Performance Indicator (KPI) targets

• Defining and coordinating the delivery of improvements to the quality of applications and services, ensuring alignment with business needs

• Reviewing and approving vendor contracts to ensure effective application support

• Providing consultation and advice, as well as supporting the implementation of new IT services or changes to existing ones

• Building and maintaining strong relationships with business representatives and support teams

• Collaborating with other ABB IT units in accordance with the IT Service Management framework

Qualifications for the role

• Master degree in Computer Science or related field

• Experience in managing global IT applications and working with IT Service Management concepts (ITIL)

• Responsibility for an end-to-end delivery, independence, discipline, ability to work under time pressure

• Fluency in English is essential (written and spoken)

• Experience in Agile/Waterfall methodology

• Knowledge of MyService tool and Jira products is a plus

More about us

 

ABB’s Electrification (EL) Business Area is a leading provider of a full range of protection, control and measurement solutions - enabling safer and smarter electricity flow from substation to the point of consumption. We deliver products and systems designed to connect, protect and control electrical systems, ensuring reliability, efficiency and safety for equipment and personnel.

 

If you are looking for big, global challenges, Information Systems (IS) is the place to be. ABB's portfolio includes some of the most advanced power and productivity products and systems in the world. If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.