Order Handling Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Project Operations Manager

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Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: #LI-Hybrid

This role is contributing to the Electrification Services division in San Luis Potosi.

You will be mainly accountable for:

• Focusing on achievement of defined targets, including inventory turn on finished goods, requested on-time delivery, and Net Promoter Score.
• Processing orders by coordinating with Sales, Product Marketing, Logistics, and other internal teams to ensure that customers receive accurate and timely delivery of products.
• Acting as the first port of call for customers’ queries and orders and ensuring the resolution of customer issues.
• Supporting in pre-sales or after-sales service by resolving customer issues and ensuring effective and efficient customer communication by utilizing specific commercial communication tools.
• Ensure spare parts reception in our warehouse and/or manufacturing site, coordinating deliveries to the end customer.
  
   

Qualifications for the role

• Bachelors degree in Electrical or Electro-Mechanical engineering background is required.
• 3+ Years experience working with LV & MV Products required
• POs handling and coordination of material receipt and delivery  
• SAP proficiency
• Advanced English required
  
   

Benefits
We also offer our employees the following benefits:

• Life Insurance
• Retirement plan
• Accident Insurance
• Wellbeing program
• Dental insurance
• Flex days
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)
  
  
   

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.