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This Position reports to:

Manager Order Handling

 

Your role and responsibilities

In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed.

The work model for the role is: #Li-Onsite

This role is contributing to the Electrification business in Distribution Solution division at Nashik, India

You will be mainly accountable for:

• Acting as interface connecting customers with internal functions (e.g. sales, operations and research and development).

• Provide customer support for technical queries

• Guide customers on type test scope and compliance needs (as per applicable IEC/IS/customer specification).

• Support preparation and sharing of type test documents: test certificates/reports, test         summaries, compliance statements, technical deviations/clarifications.

• Conducting the process Audit at Customer Factory

• Handle technical issue troubleshooting; drive closure with internal stakeholders and maintain proper documentation/tracking.

• Build standard responses/FAQ for recurring customer technical and testing queries.

Qualifications for the role

• B.Tech / BE in Electrical Engineering

• 8 to 12 years of experience in technical support/application engineering/testing for switchgear/circuit breakers.

• Awareness/knowledge of switchgear and circuit breakers (MV).

• Ability to understand and explain basic electrical drawings (SLD, GA, schematics) and technical documents.

• Familiarity with type testing process, standards interpretation, and customer communication.

• Good communication skills and coordination ability.

More about us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

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Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.

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