Service Project Operations Manager

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager

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ABB Electrification Service Sweden delivers critical services and solutions for low- and medium-voltage electrical systems across the country – from Malmö in the south to Kiruna in the north. With about 60 team members, we are an expanding group focused on improving Accessibility, Reliability, Predictability and Sustainability of power for our customers.

Through broad portfolio of products and services – including care, modernization and advisory for low and medium voltage switchgears, circuit breakers, protection relays and related products – we support essential industries such as pulp & paper, mining & minerals, energy, utilities, and water & wastewater.

In this role as Service Project Operations Manager, you will lead and develop a key part of our organization, including project managers, service contract managers, electrical engineers, as well as our order handling, purchasing and administration teams (led by an assigned team leader). You will set the strategy, streamline processes, and manage resources for successful delivery of service projects, contracts and products to our customers.

We offer an environment with ongoing change where you will help shape, improve and grow both the business and the people within it.

The position can preferably be based in Västerås, Karlstad, Skellefteå or Luleå.

Your responsibilities

• Lead the project operations organization including project managers, contract managers, engineering, and the order handling, administration and purchasing team (led by a team leader under your supervision).

• Oversee project and contract management activities at portfolio level through structured reviews with management and project managers.

• Act as escalation point for both individual and systemic project and contract management issues, ensuring effective resolution.

• Ensure proper and timely project and contract closure in accordance with internal and external requirements.

• Own project and service contract preparations, to serve for successful execution of site work by Field Service Engineer teams.

• Ensure completion of Method Statements and Risk Assessments prior to execution of projects and contracts.

• Promote continuous improvement of processes across project management, contract management, and parts delivery, based on customer feedback and operational insights.

• Follow up on operational KPIs and drive improvements to ensure cost-efficient, timely, and high-quality project delivery.

• Provide the resources, skill development, and leadership needed through coaching, mentorship, and an environment that promotes continuous improvement

Your background

• Minimum 5 years of project management experience with increasing responsibility and scope delivering services to energy, utilities, metals & mining, or manufacturing industries.

• Minimum 5 years of leadership experience.

• Experience working with, or managing projects including, electrical installation and services for medium voltage and low voltage products and systems is mandatory.

• Good understanding of electrical infrastructure and design.

• Experience in collaboration and negotiations with customers and suppliers.

• A clear focus on safe work practices and commitment to following workplace safety guidelines.

• Demonstrated leadership capabilities, with a collaborative, solution-focused approach and clear written and spoken communication skills.

• Travelling required approximately ~20%.

More about us

Recruiting Manager Daniel Weidenmark +46 702 75 81 26, Union representatives – Sveriges Ingenjörer: Senad Hujic +46 730 88 30 06, Unionen: Hannah Norén +46 706 34 03 46, Ledarna: Lenny Larsson +46 706 32 85 47. Welcome with your application process are ongoing. Please submit you application before 19th of May.

We look forward to receiving your application (documents submitted in PDF are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-Hybrid

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.