Customer Service Consultant - Travel (24/7)

Location: Brisbane
Department: Travel Assistance
Employment Type: Full-time (Shift-based)

About the Role

Join Allianz Partners as a Customer Service Consultant within our 24/7 Travel Assistance team, where no two days are the same. In this fast-paced, high-impact role, you'll support customers when they need us most-delivering timely, accurate, and compassionate assistance across a range of travel-related situations.

You'll work in a collaborative, digitally enabled environment, using modern systems and tools to deliver efficient, high-quality outcomes while maintaining a strong human touch.

What You'll Do

• Provide end-to-end customer support for travel assistance enquiries in a 24/7 environment
• Manage high-volume interactions across calls and digital channels with professionalism and empathy
• Assess situations, solve problems, and coordinate appropriate solutions in real time
• Accurately document customer interactions using internal systems and workflows
• Collaborate with internal teams and global partners to deliver seamless service
• Adhere to compliance, regulatory, and quality assurance standards at all times
• Contribute to continuous improvement initiatives and service excellence

What You'll Bring

• Previous experience in a customer service role (insurance, travel, or emergency services highly regarded)
• Strong communication and interpersonal skills with the ability to build trust quickly
• Confident problem-solver with sound judgement and attention to detail
• Ability to multitask and prioritise effectively in a dynamic, outcome-driven environment
• Comfortable using digital systems and adapting to evolving technologies
• Resilience and composure when working under pressure
• A genuine passion for helping people when it matters most

Working Environment

• 24/7 rotating roster, including nights, weekends, and public holidays
• Call centre environment supported by collaborative teams and modern tools
• Fast-paced, high-trust setting where adaptability and teamwork are key

Who We Are

At Allianz, we are driven by a simple purpose: we secure your future. With a global presence and a culture built on care and courage, we empower our people to grow, collaborate, and make a meaningful impact.

Allianz Partners brings together expertise across travel, health, automotive, and assistance services. With 15,000 employees across 34 countries, our teams reflect a truly diverse and globally connected workforce-united by a shared commitment to innovation and customer care, anytime, anywhere.

What We Offer

• Structured training and ongoing career development opportunities
• Access to global mobility and internal progression pathways
• A supportive, inclusive culture that values your individuality
• Wellbeing programs designed to support your mental, physical, and financial health
• Flexible work practices to help you balance life and work

Ready to Apply?

If you thrive in a fast-paced environment and want to make a real difference in people's lives, we'd love to hear from you.

95957 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

 

Great to have you on board. Let's care for tomorrow.