Are you an Emergency Department Registered Nurse ready to take your clinical expertise beyond the hospital? As a Registered Nurse in our Medical Assistance team at Allianz Partners, you will support travellers experiencing medical emergencies worldwide - coordinating care across borders, managing evacuations, and making critical decisions in real time. Based in Brisbane and working a 24/7 rotating roster, you will be part of a globally connected team that combines clinical expertise with modern case management tools to deliver life-changing assistance when it matters most. This is a permanent opportunity to build a long-term career applying your emergency nursing skills in a fast-paced, internationally focused environment.

What You'll Do

• Manage end-to-end medical assistance cases with a focus on emergency and evacuation scenarios, coordinating care for travellers worldwide
• Provide telephonic clinical advice to travellers experiencing health concerns abroad
• Assess medical reports and coordinate with global healthcare providers to ensure appropriate and timely care
• Collaborate with multidisciplinary and non-clinical teams to ensure seamless service delivery
• Work across a 24/7 rotating roster, including nights and weekends, as part of a structured shift schedule
• Maintain accurate, detailed case documentation using digital case management systems
• Contribute to continuous improvement initiatives and digitally enabled workflows

 

What You'll Bring

• Current AHPRA registration as a Registered Nurse
• Minimum 1-2 years of Emergency Department or Emergency Room (ED/ER) experience - mandatory
• Right to work full-time in Australia - mandatory
• Advanced Life Support certification (ACLS, TNCC, ENPC, or APLS highly regarded)
• Confident, clear communicator - both verbally and in writing - with a professional and empathetic telephone manner
• Highly organised, detail-oriented, and able to manage multiple cases simultaneously in a fast-moving environment
• Strong clinical judgement with the ability to adapt quickly under pressure
• Flexibility to work a rotating roster including nights and weekends
• Ability to work in a hybrid environment (minimum 2 days per week in the Brisbane office)

 

What We Offer

• Competitive salary and superannuation contributions in line with Australian standards
• Permanent employment with job security and long-term career development pathways
• Exposure to global healthcare networks, international emergency cases, and cross-border care coordination
• A supportive, high-performing team culture with experienced clinical and non-clinical colleagues
• Hybrid working model - 2 days per week in our Brisbane CBD office, with the remainder remote
• Opportunities to build capability in telehealth, digital case management, and evolving healthcare technologies
• Generous annual leave entitlements in line with Australian employment standards
• A workplace that values wellbeing and inclusion

 

Who We Are

Allianz Partners is a world leader in B2B2C insurance and assistance, delivering global solutions across travel, automotive, health, and home assistance. Present in over 75 countries, we combine the strength of the Allianz Group with local expertise and a genuine commitment to our customers. Our Medical Assistance team in Brisbane is part of a 24/7 global operation, supporting travellers at their most vulnerable moments. At Allianz Partners, we believe that caring for our people is the foundation of caring for our customers.

95922 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

 

To Recruitment Agencies

We have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. Please do not contact hiring managers directly.