Team Manager - Eligibility

TEAM MANAGER - ELIGIBILITY - PERSONAL INJURY - SYDNEY

 

At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

 

Let's care for tomorrow, so we can create a better future together, for everyone.  

 

The primary purpose of this role is to lead and manage the day-to-day operations of the Eligibility team, which includes Eligibility Specialists, a Technical and Quality Specialist, and a Benefits Specialist. The role is responsible for ensuring that the team operates efficiently and effectively, adhering to legislative timeframes, regulatory requirements, and Allianz policies and procedures. The Team Manager will drive performance to meet or exceed established targets, foster a culture of continuous improvement, and support the professional development of team members to deliver high-quality outcomes for customers and stakeholders

 

About the role

• Lead, coach, and mentor the Eligibility Specialists team to achieve organisational objectives and individual performance improvements.
• Manage the Eligibility Service Model, ensuring best practices, exemplary customer service, and a positive customer experience for internal and external stakeholders.
• Provide technical guidance, oversee service standards, and ensure compliance with KPIs, contractual requirements, and regulatory obligations.
• Deliver key projects and tasks within required standards and timeframes, contributing to organisational success.
• Represent the team in internal and external meetings, fostering collaboration and alignment with business goals.

 

About you

• Demonstrated experience in leading a team within the Workers Compensation scheme (leading Technical, Legal or Eligibility specialists is highly regarded).
• Proven experience in driving strong performance and leading change.
• Proven experience in delivering on contractual legislative and regulatory obligations.
• Ability to develop strong relationships and rapport building.
• Strong analytical and decision-making skills, with the ability to interpret complex information, extract insights, and evaluate options effectively.
• Excellent verbal and written communication skills.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

 

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. 

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! 

• For more details about our benefits, visit the Allianz Careers site. 

 

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

 

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. 

 

Join us. Let's care for tomorrow. www.allianz.com.au/careers