DESCRIPTION:

The EU Amazon Customer Excellence System team (ACES) is seeking an enthusiastic, data-driven and technology-minded Specialist to contribute to the improvement, growth and fast-paced changes of the EU Operations network.
The EU ACES PSE (Process and Systems Engineering) is a team of Process Owners with the mission to support Fulfillment Center (FC) process improvement on behalf of Amazon customers. Our team owns technology project execution, communication, troubleshooting and change management between Amazon Fulfillment Technology team and Fulfillment Center Operations in inbound. The role's primary function is to provide analytical support to both ACES PMs, own configuration support for key inbound nodes, and dive deep into tickets from FC Operations to resolve critical FC bottlenecks

Key job responsibilities
Become proficient on multiple process area systems and tools and provide technical support across Inbound nodes
Be the main analytical support for internal ACES PMs within the manager's sub-team
Resolve critical tickets from operations within service level agreement (SLA)
Maintain and uphold best practices and standards, acting as an adviser for Operations customers, peers, and support teams
Inform and educate customers and stakeholders on system changes, console clean-ups, and peak readiness guidelines via email and written procedures, remotely via office hours, or in-person
Provide occasional project management support, including analysis and root-causing, reporting, and pilot oversight

About the team
Amazon Customer Excellence Systems (ACES) plays a critical role in orchestrating cross-functional technology and continuous-improvement projects from scoping and design through test and rollout. The team is a vital point of integration and communication between Amazon technology teams and fulfillment and delivery operations. Our goal is to design autonomous and automated systems that replace complex decision-making with simple solutions and facilitate end-to-end operational control of fulfillment execution.

BASIC QUALIFICATIONS:

- Bachelor's degree in relevant field
- Experience in customer engagement
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.
- Experience in English-language communication skills, both written and verbal
- Experience using analytical thinking and problem-solving skills to identify root causes of technical problems

PREFERRED QUALIFICATIONS:

- Experience in managing and troublshooting network, or experience that includes strong analytical skills, attention to detail, and effective communication abilities and experience in any Bigdata architecture
- Experience in data analytics or automation

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

null