DESCRIPTION:

The Manager II, Operations is a front-line leadership role within Amazon's SSD network - one of our fastest-growing and most customer-obsessed delivery channels. You will own end-to-end shift execution at an SSD fulfillment site, leading a team of Process Assistants (PAs) and hourly associates to deliver on our promise of ultra-fast fulfillment across Same-Day, Sub-Same-Day, and Rush delivery windows.

This role operates in a high-velocity, time-critical environment where every minute matters. You'll balance safety, quality, productivity, and customer experience while driving continuous improvement across inbound, pick, pack, and outbound operations.

Key job responsibilities
- **Shift Ownership:** Lead daily operations across one or more shifts, managing labor planning, workflow balancing, and real-time adjustments to meet CPT (Customer Promise Time) windows - including Rush, Same-Day, and overnight cycles.

- **Team Leadership:** Manage and develop a team of Process Assistants and 50-100+ hourly associates. Coach, mentor, and hold the team accountable for performance, attendance, and professional growth.

- **Safety Culture:** Create and sustain a culture of safety and well-being. Drive compliance with Amazon's safety standards, conduct audits, and lead incident investigations and corrective actions.

- **Operational Performance:** Own key site metrics including Units Per Hour (UPH), Throughput Per Hour (TPH), DPMO (Defects Per Million Opportunities), on-time dispatch, dwell time, and late-slam performance.

- **Continuous Improvement:** Identify process bottlenecks and implement Kaizen, Lean, or Six Sigma-based improvements to streamline workflows, reduce waste, and increase efficiency.

- **Cross-Functional Collaboration:** Partner closely with PXT (HR), Safety, RME (Reliability Maintenance Engineering), and Transportation teams to ensure seamless shift operations and site readiness.

- **Customer Obsession:** Monitor and react to real-time order volume, demand signals, and delivery promise adherence. Escalate risks and own contingency plans to protect the customer experience.

BASIC QUALIFICATIONS:

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:

- 1+ years of performance metrics, process improvement or lean techniques experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Elkridge - 70,000.00 - 90,900.00 USD annually