DESCRIPTION:

Here at Amazon, we're seeking for an experienced Program Manager to lead our pricing initiatives for the Delivery Service Partner (DSP) program in India. In this key role, you will be responsible for developing and implementing pricing strategies that maximize profitability for both the AMZL and DSP partners while ensuring competitiveness in the last-mile delivery market. You will be developing cost-effective pricing models while maintaining service quality in the rapidly evolving e-commerce delivery landscape.

Key job responsibilities
• Analyze last-mile delivery costs, including labor, fuel, vehicle expenses, and regional variations and build cluster pricing to remain competitive.
• Develop and maintain dynamic pricing models for various delivery options (same-day, next-day, scheduled) across different delivery windows.
• Monitor and optimize pricing strategies for different zones, time slots, and delivery types balancing capacity resilience, competitiveness and cost to serve.
• Analyze competitor pricing and market trends in the last-mile delivery and build fluidic models to generate proposals within short timelines.
• Generate various what if scenarios and present recommendations for operational leaders to make a informed decision.
• Evaluate the impact of peak periods, seasonal fluctuations, and special events on pricing and incorporate the same in quarterly guidance.
• Collaborate with operations teams to understand delivery constraints and capacity needs and support them with right flexibility levers to prioritize customer experience.
• Generate regular performance reports on pricing effectiveness, profitability, capacity sufficiency, DA earning and evolving market trends.

BASIC QUALIFICATIONS:

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS:

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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