DESCRIPTION:

The AWS Email team is looking for a detail-oriented Email Operations Specialist. This role owns the resource management workflows across intake workflows, routing logic, reusable templates, QA gates, SLAs, and operational dashboards that govern how every request flows from submission through send. This person designs and maintains the standardized, repeatable processes that allow quality and speed to scale with volume. They will partner cross-functionally across marketing, engineering, analytics, and global operations teams to drive continuous improvement across the full email production lifecycle.

The ideal candidate has a track record of building and optimizing operational systems. They think in frameworks, default to automation over manual effort, and have experience in resource and capacity management across distributed digital teams. This is a high-visibility and high-impact workstream that works across AWS Marketing.

Key job responsibilities
Own the email production system end-to-end - design and maintain the intake-to-deploy workflow (Workfront request forms, task templates, routing logic, and auto-assignment rules) so every request follows a standardized, repeatable path from submission through send

Optimize and own the request intake and prioritization model - establish the triage and routing framework and prioritization criteria that keep the queue moving; own the rules, not the ticket

Optimize and own channel SLAs and operational reporting - define service-level standards (e.g., intake acknowledgment, build turnaround, on-time send rate) and own the dashboards that track cycle time, throughput, defect/rework rate, and SLA adherence across all AWS email programs

Create and maintain reusable production assets - build and version the email templates, task templates, checklists, and process documentation the build team runs on, so quality and speed scale with volume instead of depending on individuals

Drive continuous process optimization across the build-test-deploy lifecycle - identify bottlenecks, standardize workflows, and implement measurable efficiency improvements; partner with global operations teams to ensure continuity of coverage and consistent process adherence across time zones, including scaling the system for large programs

Drive onboarding and operational training across the organization

BASIC QUALIFICATIONS:

- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience building, executing and scaling cross-functional email and push marketing campaigns (including automated flows) from concept to completion
- 2+ years in email/marketing operations or digital channel operations, with demonstrated ownership of the production system
- Resource management experience across intake, workflow, and automation - building request forms, task templates, routing/auto-assignment logic, approval workflows, and dashboards; hands-on experience with Workfront Fusion (or a comparable automation/integration platform) to build and maintain automated scenarios that route requests, create tasks/subtasks, and keep stakeholders updated
- Experience managing high-volume request queues with competing priorities and tight deadlines through systems and prioritization frameworks

PREFERRED QUALIFICATIONS:

- Experience using data visualization tools
- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
- Experience in agile management methodologies
- 2+ years in email operations or digital channel operations with progressive system-ownership responsibility
- Familiarity with email rendering and testing tools (e.g., Litmus, Email on Acid) sufficient to set QA gate criteria for the build team

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 80,200.00 - 103,400.00 USD annually