DESCRIPTION:

ROC MX is Amazon's Relay Operations Center for Mexico, owning real-time monitoring, triage, and resolution of linehaul and network disruptions across the Mexico middle-mile network. This Program Manager will own cross-functional programs spanning linehaul performance (DEA), carrier/custody escalations, cross-border (XBorder) flow, and ad-hoc automation initiatives



Key job responsibilities
- Based in Mexico, or open to relocation
- Strong transportation/logistics/supply chain operations background
- Experience owning WBR reporting and operational control cadences (MX ATS WBR context: Tuesdays ~9:05 AM CST)
- Data fluency (SQL, Excel at minimum; Python/Tableau/BigQuery a plus)
- Cross-functional program ownership - not just analysis, but execution and stakeholder alignment
- Fluent Spanish (native/business-level) + working English for ROW collaboration

Nice-to-Haves
- Direct Relay Operations Center experience in a 24/7 operations environment
- Linehaul/last-mile network optimization experience (routing, SLA, capacity)
- Experience with disruption response - civil disruptions, road closures, carrier failures (a recurring MX ROC theme: protests/manifestaciones - affecting routes)
- Lean Six Sigma or equivalent process excellence background
- Exposure to automation/ad-hoc detection tooling (MX Ad-hoc Automation Tool is actively being built - Lokesh Sharma leading)


A day in the life
- Stabilize WBR and LH-to-DEA reporting cadence for MX ROC.
- Drive a measurable network resilience/efficiency win - referencing recent benchmarks like the WK25 MX Network Resilience Report (LM -Rescue Efficiency 94.5%, LH-to-DEA improved 52% WoW)
- Support rollout of the MX Ad-hoc Automation Tool, reducing manual ad-hoc detection effort
- Establish governance continuity through the Carlos Aguirre → Sethu leadership transition - including clean handling of PID/HC/transfer backlogs (e.g., open PID assignment issues flagged in Sep 2026)
- Partner with Finance/PXT on headcount compliance given MX's current hiring-pause constraints

About the team
Inclusive team culture
 
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.  
 
Work Life Balance
 
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.  
 
Mentorship & Career Growth
 
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS:

- 2+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English, and have the ability to take direction in English

PREFERRED QUALIFICATIONS:

- 1+ years of performance metrics, process improvement or lean techniques experience
- 3+ years of stakeholder management experience