DESCRIPTION:

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Now Operations is looking for an experienced Operations Lead with a strong record of achieving results.

This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.


Key job responsibilities
We're seeking a Team Lead for Amazon Now Operations. In this role, you will be responsible for:

- Community Ops Expansion Management - Drive the on-the-ground rollout of CommOps standard work across all AmazonNow and last-mile sites in their respective country.
- CIR Ownership & Resolution - Own the end-to-end Community Issue Resolution (CIR) workflow for their country: capturing inbound community complaints, assigning owners, tracking resolution to closure, and routing root causes back to operations teams to prevent recurrence.
- Stakeholder Relationship & Escalation Management - Serve as the primary point of contact for building management teams and security personnel across all sites. Conduct weekly engagements to maintain open communication channels, log all interactions as structured tickets, and prevent escalations before they surface externally. This is critical in a region where our high-risk store count demands visits every two days in some cases.
- Risk Mitigation in Partnership with Site Teams - Work closely with Operations Executives (OEs) and Area Managers to identify and resolve community risks proactively - including dwell control, parking violations, and noise concerns - before they escalate into regulatory attention or service disruptions.

A day in the life
We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery Service Partners (DSP) on last mile. You will ensure Amazon policies - including attendance tracking - are implemented and administered fairly and consistently.

This includes motivating, coaching, reporting, and providing feedback of associates' performance - including under the roof/on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations.

BASIC QUALIFICATIONS:

- high school diploma or bachelor's degree
- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Speak, write, and read fluently in Arabic
- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS:

- Experience identifying and resolving complex issues

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.