DESCRIPTION:

Are you eager to make a huge impact on Amazon's ability to drive business development? If you are customer obsessed and would like to be part of customer focused programs, this is the position for you.
In this role of Senior Associate (L3), the individual is expected to be an effective listener, communicator and problem-solver and balance the needs and requirements of the program with high customer obsession. The tasks that he or she would be responsible for shall include (but are not limited to) effectively performing audits for detail pages and correction of defects, communicating with stakeholders and supporting pilots for new customer focus programs.

Core Responsibilities:
- Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation, listing products, shipment related issues etc.
- Guide & help seller for completing onboarding formalities & train them on internal tools.
- Handle various types of cases related to inbounding, product issues and customer complaints
- Provide required inputs to seller to manage customer feedbacks
- Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
- Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
- Document processes & regularly update existing SOPs
- Review & suggest SOP changes required if any to the team basis input from Category managers
- Handle various sets of daily, weekly and monthly business reports
- Onboard new processes if required as per the business needs

BASIC QUALIFICATIONS:

- Bachelor's degree
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS:

- Knowledge of SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.