DESCRIPTION:

We are seeking a dynamic and results-driven Senior Program Manager to lead strategic programs within Amazon's Sub-Same-Day (SSD) Operations across Latin America. This role is responsible for defining, developing, and executing SSD initiatives - spanning network topology, operational expansion, and cross-functional coordination - while driving end-to-end program delivery across the region.

You will own the strategy and execution of high-impact programs that enable SSD growth and operational excellence in LATAM. You will build scalable mechanisms, coordinate deeply with cross-functional stakeholders, and communicate progress, risks, and recommendations to senior leadership.

- Bias for Action: Acts decisively and executes quickly in a fast-paced, ambiguous environment
- Ownership: Takes full responsibility for results; demonstrates strong accountability across organizational boundaries
- Dive Deep: Strong analytical skills with rigorous attention to detail, metrics, and root-cause analysis
- Earn Trust: Builds credibility through transparency, delivery, and deep stakeholder engagement
- Invent and Simplify: Track record of implementing creative solutions, simplifying complexity, and driving continuous improvement
- Deliver Results: Proven ability to manage multiple high-priority programs simultaneously and deliver against commitments



Key job responsibilities
- Define and drive the SSD strategic roadmap - network expansion, topology planning, and launches - working cross-functionally with Stores, DEX, Finance, and Operations to accelerate speed, grow GMS, and reduce cost to serve
- Partner across miles and functions (Stores, DEX, Finance, Real Estate, Transportation, Planning) to align priorities, define RACIs, and remove blockers
- Communicate status, risks, and recommendations to senior leadership through business reviews and executive narratives
- Build scalable mechanisms, dashboards, and reporting tools to track progress and achieve business and operational goals
- Coordinate with peer Program Managers across Ops regions and Stores to share best practices and drive consistency

BASIC QUALIFICATIONS:

- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Speak, write, and read fluently in English
- Experience in program or project management

PREFERRED QUALIFICATIONS:

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- driving process improvements experience

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