DESCRIPTION:

The Operations Manager within Books business is a high-impact role focused on delivering a strong customer experience, operational excellence, and sustainable business performance. You will lead the day-to-day operations of a books operation in Brazil, with responsibility for safety, quality, productivity, people development, and continuous improvement. This is a hands-on Operations role. A strong presence on the floor, close engagement with the team, and direct ownership of operational results are essential.

Why join now

Joining Books operation today means giving your career a real boost. From day one, you'll benefit from a comprehensive onboarding program - locally and internationally - supported by experienced mentors. Our development programs and exposure to complex challenges in a high-growth environment will allow you to rapidly acquire new skills. This role is a true springboard within Amazon. You can progress to greater responsibilities within operations, seize opportunities in other countries within our international network, or move into cross-functional roles. This freedom to build your career path, coupled with our learning pace and scale of impact, is what makes this opportunity unique.

Key job responsibilities
• Promote an exemplary safety culture, making the health and safety of our teams our top priority.
• Lead and develop a team of Area Managers and team leaders, creating an environment where talent development and innovation are central to your management style.
• Take complete responsibility for the safety, quality, performance, and customer experience of the operation.
• Drive process improvements while keeping pace with our growth, motivating others to meet the challenges of a launch environment.
• Design and deploy continuous improvement initiatives, leveraging data analysis and operational expertise.
• Mentor, train, and develop teammates for career progression and learning.
• Conduct internal and external benchmarking and actively contribute to sharing best practices within the Print on Demand network.


About the team
The International Make on Demand organization operates across multiple countries and brings together two businesses: Print on Demand and Merch on Demand. Our mission is to help authors and content creators bring their ideas to customers. The team is multinational, multicultural, and multilingual, offering meaningful exposure to global operations and cross-functional collaboration. This role will lead the Print on Demand operation in Brazil, with opportunities to take on broader scope and complexity over time.

BASIC QUALIFICATIONS:

- Bachelor's degree or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in people management and team development
- Speak, write, and read fluently in English

PREFERRED QUALIFICATIONS:

- Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.