DESCRIPTION:

Employer: Amazon.com Services LLC
Position: UX Researcher II - AMZ27151.2
Location: Sunnyvale, CA

Multiple Positions Available:

1. Build a research road-map; communicate and refresh on regular basis
to ensure relevancy
2. Conduct lab-based user testing, remote testing, paper prototype
testing, iterative prototype testing, concept evaluation, field research,
and/or survey design.
3. Generate tools and frameworks such as archetypes/personas, user
journeys, design principles, and templates to support design partners
4. Conduct research utilizing focus groups, interviews, online surveys,
digital diaries, moderated/unmoderated online panels, and/or
customer panels
5. Create and optimize mechanisms that generate and track actionable
customer insights to improve our products and services.
6. Domestic or international travel up to 10% to perform role
responsibilities may be required

(40 hours / week, 8:00am-5:00pm, Salary Range $143100 - $193600)

Amazon.com is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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BASIC QUALIFICATIONS:

Master's degree or foreign equivalent degree in Human-Computer Interaction, Psychology, Anthropology, Technology Innovation, or a related field and 3 years of experience in the job offered or a related occupation. In the alternative, employer will accept a Bachelor's degree or foreign equivalent degree in Human-Computer Interaction, Psychology, Anthropology, Technology Innovation, or a related field followed by 5 years of progressively responsible post-baccalaureate experience in the job offered or a related occupation.
Experience must include:
1) 3 years of experience in UX research
2) 3 years of experience with various research methodologies and when to apply them
3) 3 years of experience influencing product decisions and strategy
4) 3 years of experience working with cross-functional teams and managing stakeholder relationships
5) 3 years of experience delivering impactful research that drives product improvements
6) 3 years of experience with a variety of user research tools (e.g. remote testing platforms, diary studies, analytics tools, survey tools)

The pay range for this position in Sunnyvale, CA is $143100 - $193600 (yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided by California Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

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PREFERRED QUALIFICATIONS:

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.