DESCRIPTION:

Our last-mile delivery partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a VAS Specialist, you'll make sure we have the best relationship possible with our partners. You'll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that's successful for many years.


Key job responsibilities
We are looking for a Value Added Service (VAS) Manager, who will be responsible for ensuring that our suite of value added services ranging from legal services to insurance offers and uniforms meets the demands of our customers both internal in Amazon and our Delivery Service Providers (DSPs) on the last mile. This individual in essence negotiates services on behalf of our partners to make them successful. This requires the placement of new services as well as an ability to challenge the status quo repeatedly.


A day in the life
You'll be based at DRY3 and will be expected to conduct regular visits to sites and stores. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You'll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance. You will also build dashboards, run deep analytical deep dives and build SOPs to support the business priorities.


About the team
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts.

BASIC QUALIFICATIONS:

- Speak, write, and read fluently in English
- Experience in advanced SQL & ability to write complex queries from scratch from multiple tables
- Bachelor's degree in Engineering

PREFERRED QUALIFICATIONS:

- 2+ years of professional experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.