Delivery Manager

Position Description

At CGI, we deliver complex technology programmes that help organisations transform, innovate and achieve meaningful business outcomes. As a Delivery Manager, you'll play a pivotal role in driving successful client delivery while helping expand our Delivery Management capability across the UK. You'll take ownership of high-impact projects, build trusted client relationships and empower multidisciplinary teams to deliver exceptional results. With the freedom to shape delivery approaches, challenge conventional thinking and introduce smarter ways of working, you'll make a lasting difference for our clients. Supported by a collaborative community of experts, you'll have opportunities to share your knowledge, develop others and grow your career within a global organisation committed to innovation and continuous improvement.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

You will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities

In this role, you'll take ownership of delivering complex client projects, programmes and workstreams, ensuring successful outcomes from initial planning through to completion. You'll work closely with clients to understand their priorities, establish clear objectives and select the most effective delivery approach, whether Agile, Waterfall or a combination of both. Drawing on your expertise, you'll establish appropriate governance, manage risks and dependencies, and provide the leadership and direction needed to keep delivery on track while adapting to evolving business needs.

As a member of our growing Delivery Management team, you'll have the opportunity to influence how we deliver services, introduce innovative approaches and strengthen our delivery capabilities. You'll build trusted client relationships, create an environment where multidisciplinary teams can thrive and support colleagues through coaching and knowledge sharing. Working within a collaborative and supportive community, you'll help shape best practices, drive continuous improvement and contribute to the long-term success of our clients and our business.

Key responsibilities:

•Lead & Deliver: Take ownership of complex client projects, programmes and workstreams, ensuring delivery against agreed objectives, timelines and budgets.
•Shape Delivery Strategy: Select and adapt Agile, Waterfall or hybrid methodologies to meet client requirements, governance expectations and project complexity.
•Build Client Relationships: Establish trusted partnerships with stakeholders, aligning delivery priorities with business objectives and managing expectations effectively.
•Plan & Govern: Develop proportionate delivery plans, reporting structures and governance frameworks that provide transparency, accountability and effective decision-making.
•Manage Risks & Dependencies: Proactively identify and resolve delivery challenges, manage budgets and changes, and maintain momentum towards agreed outcomes.
•Empower & Collaborate: Lead multidisciplinary teams, encourage shared ownership and create an environment that supports effective collaboration and sustainable delivery.
•Coach & Develop: Mentor delivery colleagues, share practical expertise and support professional development across the delivery centre.
•Innovate & Improve: Identify opportunities to strengthen delivery performance, enhance client outcomes and improve shared processes, tools and ways of working.
•Support Business Growth: Contribute delivery expertise to client discussions, proposals and early-stage planning activities.

Required qualifications to be successful in this role

To succeed in this role, you'll bring substantial experience leading complex technology projects or programmes, combining strong delivery management expertise with excellent stakeholder engagement and team leadership skills. You'll have a practical understanding of Agile and Waterfall methodologies, with the judgement to select and adapt approaches to suit different delivery environments. Your ability to take ownership, navigate challenges and build collaborative relationships will be essential, alongside a commitment to developing others and continuously improving delivery outcomes.

Essential skills and experience:

•Delivery Management: Substantial experience successfully leading complex IT projects, programmes or workstreams throughout the full delivery lifecycle.
•Agile & Waterfall: Strong practical knowledge of both methodologies, including planning, governance, delivery controls and the ability to apply hybrid approaches where appropriate.
•Planning & Governance: Proven ability to establish effective delivery plans, reporting structures, governance frameworks and performance controls.
•Risk & Issue Management: Experience proactively managing risks, issues, dependencies, budgets and change to maintain successful delivery.
•Client & Stakeholder Engagement: Strong relationship management skills, with the confidence to influence stakeholders and manage challenging conversations.
•Team Leadership: Demonstrated ability to lead multidisciplinary teams, encourage accountability and support effective collaboration.
•Communication: Excellent communication and presentation skills, with the ability to explain complex delivery information to technical and non-technical audiences.
•Adaptability & Problem-Solving: Sound judgement in adapting delivery approaches, resolving challenges and responding to changing client priorities.
•Continuous Improvement: A proactive approach to improving delivery performance, sharing knowledge and developing effective ways of working.
Desirable skills and experience:
•Experience delivering multiple projects or workstreams within an IT consultancy or delivery centre environment.
•Practical experience combining Agile delivery practices with Waterfall governance or stage-based controls.
•Experience mentoring, coaching or developing other delivery management professionals.
•Involvement in delivery communities of practice, capability development or the improvement of shared delivery standards.
•Experience supporting client proposals, account development or early-stage delivery planning.
•Relevant professional certifications such as PRINCE2, AgilePM, Scrum Master, PMP or MSP.

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Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team-one of the largest IT and business consulting services firms in the world.