Senior Business Analyst – Government Digital Services

Senior Business Analyst - Government Digital Services

Position Description

At CGI, we help transform public services by delivering user-centred digital solutions that create meaningful outcomes for citizens and government organisations. We're looking for a Senior Business Analyst to support the delivery of high-profile Government services, working closely with multidisciplinary Agile teams to shape products and services that meet user needs, accessibility standards, and strategic objectives. This is an exciting opportunity to contribute to impactful digital transformation programmes, influence service design and delivery, and collaborate with stakeholders across product, delivery, and user-centred design teams in a fast-paced and supportive environment.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.
This is a hybrid position, but due to client requirements, it will involve occasional travel to client site in Newcastle throughout the engagement, so being based close to Newcastle would be an advantage.

Your future duties and responsibilities

In this role, you will work closely with product managers, user-centred design teams, developers, and stakeholders to analyse complex business problems and translate them into clear, actionable requirements. You'll play a key role in shaping digital services that align with Government Service Standards and WCAG 2.2 AA accessibility requirements, ensuring products deliver measurable value for users and the organisation.
You will facilitate workshops, create and manage user stories and epics, support Agile delivery activities, and contribute to service assessments, sprint reviews, and show-and-tell sessions. Working within collaborative Agile teams, you'll help drive continuous improvement while supporting informed decision-making across the delivery lifecycle.
Key responsibilities:
•Analyse & Define business and user requirements through workshops and stakeholder engagement
•Create & Manage user stories, epics, and acceptance criteria for functional and non-functional requirements
•Collaborate & Deliver alongside Product Managers, UCD teams, developers, and delivery managers
•Support & Contribute to Agile ceremonies including sprint reviews, backlog refinement, and show-and-tell sessions
•Ensure & Align services with Government Service Standards and WCAG 2.2 AA accessibility requirements
•Facilitate & Communicate stakeholder discussions, priorities, risks, and business impacts
•Model & Improve business processes using tools such as BPMN, UML, or similar methodologies
•Observe & Support user research activities and document findings to support service improvements
•Prioritise & Refine service backlogs in collaboration with Product Managers and delivery teams
•Identify & Mitigate risks, constraints, and dependencies impacting service delivery

Required qualifications to be successful in this role

To succeed in this role, you'll bring strong business analysis experience within Government or public sector environments, alongside a practical understanding of Agile delivery and user-centred design principles. You should be confident engaging stakeholders, translating complex requirements into actionable user stories, and supporting the delivery of accessible, user-focused digital services.
Essential qualifications and experience:
•Proven experience working as a Business Analyst within Government or public sector programmes
•Strong experience creating user stories, epics, and acceptance criteria within Agile environments
•Practical understanding of Government Service Standards and WCAG 2.2 AA accessibility requirements
•Experience facilitating workshops and gathering business and user requirements
•Strong stakeholder management and communication skills across technical and non-technical audiences
•Experience supporting Agile delivery methodologies including Scrum ceremonies and backlog management
•Knowledge of business process modelling techniques such as BPMN, UML, or similar
•Proficiency with tools including Jira, Confluence, Miro, Mural, and MS Visio
•Ability to analyse complex business problems and recommend user-focused solutions
•Experience contributing to user research activities and service assessments is highly desirable
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Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.