Position Responsibilities:

• Handle incoming and outgoing calls from National chain retail partners regarding account inquiries, order processing, and issue resolution. Act as a primary contact for RBG, fostering collaboration at both corporate and store levels to drive growth
• Leverage data and intelligence to influence outlet-level decisions and support brand and category growth
• Monitor and track daily activities and performance metrics against set objectives
• Develop and maintain relationships with distributor personnel, corporate buyers, and suppliers by understanding and addressing customer needs, ensuring high levels of service
• Utilize EDI systems for efficient and accurate processing of orders, invoices, and payments
• Address inquiries and concerns promptly and professionally to maintain exceptional service standards
• Other projects or duties as assigned

Required Education and Experience:

• High School Diploma/General Education Degree (GED) with 0 to 2 years of related experience