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We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Functional Area: RC Brokerage 

Posting Locations: Charlotte 

Job Overview

The Customer Excellence Planner is responsible for the day-to-day operations for a portfolio of customers. They are accountable for the successful execution of the first phase of the Load Lifecycle, which includes tender management, scheduling, rescheduling, and TMS load maintenance. The Customer Excellence Planner is also responsible for obtaining customer approval and assigning accessorial charges to loads where deemed necessary, communicating tracking statuses to the customer, and ensuring all TMS customer data is complete and accurate.

Duties & Responsibilities

• Responsible for building, accepting or declining, scheduling and rescheduling of all loads within Red Classic's TMS by utilizing customer email communication and/or portal access. Factors in hours-of-service requirements, transit times, and operational characteristics of each load when scheduling to ensure on-time service for the customer.
• Serves as a point of contact by proactively communicating to customers when there are service issues or equipment constraints, while building and developing relationships with day-to-day contacts within all assigned customer accounts
• Conducts daily tracking and tracing of all loads that are scheduled to pick up and/or deliver and ensures load data is accurate to ensure timely billing and collections
• Responsible for obtaining all needed customer approvals prior to adding accessorial charges to a load. Accountable to the accuracy of accessorial charge calculations and coding with the TMS
• Responsible for ensuring all Company Profiles are maintained with all required and accurate data.

Knowledge, Skills, & Abilities

• Strong customer service skills
• Excellent written and verbal communication skills
• Excellent time management and organizational skills
• Ability to work effectively in a team environment.
• Ability to effectively multi-task
• Ability and willingness to adapt to change.
• Ability to work in an office environment.
• Detail oriented.
• Proficient in Microsoft Outlook, Microsoft Excel, and Microsoft Word.

Minimum Qualifications

• High school diploma or GED
• Knowledge acquired through minimum of 1 year of work experience

Preferred Qualifications

• An Associate degree preferred.

Work Environment

Normal office environment, some warehouse, and manufacturing plant exposure (noisy conditions, extreme temperatures)

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.