Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Compensation: $23.00 per hour
Schedule: Monday-Friday, Mix of 2 different shift times: 8:00AM - 4:30 PM / 9:30AM - 6:00PM

Build a career where your work matters to the business, the customer, and the communities we serve.

 

Build a career where your work matters to the business, the customer, and the communities we serve.

 

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

 

Why Coke Northeast?

• You'll join a company that serves local communities across the Northeast and invests in the people behind the work.
• You'll be part of a culture that values development, collaboration, and fresh perspectives at every level.
• You'll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description

At Coca-Cola Beverages Northeast, a Customer Care Center Agent is an ambassador of the Coca-Cola brand and specializes in customer service, sales, e-commerce, and support across our bottler territory. This role is responsible for building and maintaining professional relationships with our current and potential customers, providing best-in-class service, specialized to each customer and case. The Care Center Agent provides significant support in our e-commerce platform, enhancing digital customer experiences and orders, while also championing local and national initiatives and contributing to business growth.

Essential Duties & Responsibilities

• Help customers with promoting and selling our products, including upselling where suitable
• Support customer onboarding and long-term use of our e-commerce B2B platform
• Assist inbound customers with technical or service-related issues
• Make outbound calls based on business or sales priorities
• Achieve daily shift call quotas and targets established by the company
• Identify and address customer needs or issues, troubleshooting any service problems
• Adhere to communication guidelines while handling different customer problems
• Manage calls record, database organization, and other methods of order processing
• Demonstrates patience, understanding and empathy while addressing customer concerns
• Efficiently manages time to meet call quotas and targets
• Foster positive relationships with customers to enhance the image and public perception of Coke Northeast
• Works well with team members to achieve common goals

Job Requirements

• High school diploma, GED, or equivalent
• 2+ years of Sales, Care Center or Customer Service experience preferred  
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
• Ability to clearly convey information and interact effectively with customers and internally
• Exemplifies technical proficiency; preferred familiarity with e-commerce platforms, Customer Relationship Management (CRM) software, and other relevant technologies
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations; must be decisive
• Ability to understand customer needs and present suitable sales and service options
• Excellent planning and organization skills
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
• Ability to occasionally travel, as business needs require.

 

Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off,  fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

 

Background Verification
Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

 

Equal Opportunity Employer
Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

 

Massachusetts Notice
Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.