Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Join the team at Heartland Coca-Cola Bottling Company! 

 

Days/Hours of Work:  Monday- Friday

Job Summary

The IT Analyst provides support for IT daily operations functions.  This position will help drive positive customer experiences by building relationships and providing solutions for IT business needs.   Perform a variety of IT responsibilities including equipment tracking, monitoring, fulfillment, and troubleshooting.

Job Responsibilities

Performs a variety of IT responsibilities to meet business needs.  These may include:

• Provides IT equipment depot services (ordering, tracking inventory, imaging, and shipping).
• Manages and supports the security and printer systems for each facility, maintaining functionality and knowledge of current processes for working with vendors.
• Performs diagnostic work on assigned IT equipment to resolve any issues and restore service.

Provides remote and/or on-site Field IT operational support, maintenance, problem-solving, configuration and installation.

• Views and monitors all support incidents in designated areas of responsibility.
• Point of Escalation - serves as liaison between users, vendors and technical groups to resolve technical or IT related issues.

• Executes the Lifecycle Management plans; ensures adherence to asset recovery standards and policies, conducts pilot testing, recommends system or process enhancements and timely execution of project deliverables.
• Provides counsel to the business on all IT related issues and initiatives: exchange and share information, business continuity, review of applications and assists with access requirements.
• Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
• Ensures compliance of all Heartland IT standard policies, procedures, and best practices.
• Engages with various departments and functions within the business, as needed, to improve both technical and soft skills through coaching and utilizing development tools.

Job Requirements

• High School Diploma or GED required.  Bachelor's Degree preferred.
• Minimum of two years of work experience required.
• Experience in technology field including support services.
• Technical knowledge and understanding of PC and desk side (VOIP, Voicemail, Handhelds, Smartphones and iPads).
• Excellent customer services skills: ability to explain technical information in a way that establishes rapport, persuades others and fosters understanding.
• Ability to use the Microsoft Office tools.
• Strong communication, time management, and client management skills.

Pay: $25.00 an hour

 

About Heartland Coca-Cola

Heartland Coca-Cola Bottling Company produces, sells, and distributes the highest quality and best tasting Coca-Cola and Monster Beverages across the states of Kansas, Missouri, and Illinois.  Our brand offerings provide multiple beverage options in non-alcoholic categories including sparkling soft drinks, water, ingredient enhanced, isotonics, tea, energy, juice, coffee and nutrition.  We value our people, customers and community which drives our passion to work and win together as a team.

Benefits and Other Information

We offer a competitive benefits package to full-time employees including medical, dental, and vision insurance, life insurance, 401(k), paid time off, wellness programs and tuition reimbursement.  Part-time employees are eligible for paid time off, 401(k), and tuition reimbursement.

Pre-employment background check is required.

Heartland Coca-Cola is an Equal Opportunity Employer (EOE), and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, and any other class protected by law.  Veteran friendly.

 

Requisition ID: 267534
Company: Heartland Coca-Cola Bottling Company, LLC