Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Requisition ID: 259240

Locations: Memphis 

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Uncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose!

We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.

• Career Growth: Clear pathways to advance and develop your career
• Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
• Purpose-Driven: Create meaningful impact in the communities you serve
• Professional Development: Dedicated training + personalized mentorship

Join us - your refreshing new chapter starts here!

Job Overview

The IT Field Technician III will serve as the primary liaison for all information technology matters related to the successful functioning of operation technology (Production IT), support of all hardware and software needs, identifying and managing technical details necessary to successfully execute various incident response and production operations, and proactively identify technical solutions to maintain the efficient functioning of the Company's operations. In addition, this role will support the control environment; monitor critical network elements to keep the network and systems functioning in a stable operating mode. This position will assist in ensuring quick service restoration of problems using fault management procedures and in the documentation of processes, procedures, and resolution information; play a key role in consulting and designing IT solutions with business partners, while supporting onsite and remote support across the organization.

Duties & Responsibilities

• Assists Coca-Cola Consolidated personnel in person, telephonically, and electronically through entering and resolving technology incidents regarding IT hardware, software, networks, and processes. Perform, research, resolve, and respond to highly complex questions in accordance with current standards, support all field and production team functions.
• Provides hardware and software support for production and automated systems. This includes supporting third-party vendors in the installation, repair and modifications of IT equipment used to manufacture products. Includes assisting with evaluation of new systems and services in the plants and branch locations.
• Provides personal productivity hardware and software support to teammates including repair, installation, upgrades, vendor partnership, etc. Software support can include installation, problem investigation, resolution, configuration changes, etc. while ensuring compliance with security policies.
• Responsible for IT assets assigned to their territory including issuing, inventory, deployment, and maintenance. This includes life cycle planning and refresh of equipment and software.
• Observes problem trends in order to report on frequent issues and documents, learnings and solutions in order to assist teammates with timely and consistent resolutions to frequently asked questions, including things like account lockouts, intermittent system issues, full facility impact issues, etc. in order to improve the team's ability to respond quickly to needs.

Knowledge, Skills, & Abilities

• Strong knowledge of Microsoft productivity tools (Word, Excell, PowerPoint and Teams).
• Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment.

Minimum Qualifications

• Bachelor's degree
• Knowledge acquired through 3 to 5 years work experience
• Valid driver's license required

 

Preferred Qualifications

• Bachelor's degree in Computer Science

Work Environment

Office environment

Travel will be as needed to support Memphis, TN, West Memphis, AR, Little Rock, AR and Camden, AR. 

 

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Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.