Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Functional Area: RC Maintenance 

Posting Locations: Charleston 

 

Job Overview

The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Duties & Responsibilities

Repair Order Management:

• Process new work requests from initiation through completion
• Create and manage estimates; submit for approvals to internal stakeholders and customers
• Review and approve the accuracy of repair orders (ROs)
• Handle invoicing for internal and external customers, including third-party billing portals

 

Customer Experience & Communication:

• Serve as the primary contact for commercial fleet customers
• Provide timely updates and handle all customer inquiries and complaints
• Foster and maintain strong, professional customer relationships

 

Vendor & Remote Location Coordination:

• Process vendor repair orders and oversee work at unmanned locations
• Manage paperwork and documentation for outside services.
• Facilitate and track road call requests

 

Administrative Duties:

• Perform SharePoint approval processing
• Coordinate credit and rebill transactions as needed
• Enter new parts, process recalls, and warranty claims
• Support campaign creation and rollout
• Serve as backup for parts processing functions

Knowledge, Skills, & Abilities

• 2+ years of experience in fleet maintenance, service coordination, or a related field
• Strong understanding of repair order processes and service operations
• Excellent customer service and communication skills
• Ability to work independently in a field-based environment
• Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
• Strong attention to detail and time management

Minimum Qualifications

• High school diploma or equivalent

Preferred Qualifications

• Associates or Bachelor's degree

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.