Position Responsibilities: 

• Troubleshoot day-to-day issues, assist users with account changes, identify enhancement opportunities, create training materials and communications, and support backlog management efforts with the business and cross functional IT teams
• Oversee Salesforce administrative support including user set up and employee movement changes
• Manage E360 support case queue by troubleshooting end user issues as well as identifying and documenting new enhancement opportunities, create and maintain E360 reports and create the monthly E360 newsletter
• Support the monthly implementation of various enhancements during Salesforce Sprint releases
• Gather Chatter engagement material and work directly with communications team to create a monthly Chatter engagement video
• Back-end support to uploading alerts, tasks, and pinned products
• Other duties as assigned

Required Education and Experience: 

• Associate’s Degree and 1 to 2 plus years of experience in beverage industry and Salesforce platform or Salesforce development or a High School Diploma/General Education Diploma and 3 plus years of experience in beverage industry and Salesforce platform or Salesforce development
• Experience analyzing data for purposes of auditing the output of said data

Preferred Education and Experience: 

• Bachelor’s Degree
• Experience with Salesforce or other CRM Platforms
• Experience with VIP system (Vermont Information Processing)