Join the leading beverage provider, Reyes Coca-Cola Bottling!

• Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
• This position will support multiple facilities with regional travel required.

If you enjoy our products, you’ll really enjoy being a part of our team!

Position Responsibilities:

• Lead, coach, and develop a team of Field IT Analysts through performance management, mentoring, and career development
• Oversee day-to-day field technology operations, ensuring effective site coverage, service delivery, and operational support
• Serve as the primary escalation point for complex technical and operational issues
• Coordinate support for infrastructure projects, automation deployments, operational technology initiatives, and business-critical go-lives
• Monitor service performance, customer experience, and operational metrics, driving continuous improvement and issue resolution
• Oversee technology assets, hardware lifecycle activities, and adherence to technology standards and processes
• Ability to travel up to 50% and support critical business-impacting incidents as needed
• Other projects or duties as assigned

Required Education and Experience:

• Bachelor's Degree with 3 plus years of related experienec and 0 to 1 plus years of leadership experience or High School Diploma/General Education Degree (GED) with 6 plus years of specific experience and 2 to 3 plus years of leadership experience
• Proficiency with Microsoft 365, Windows, mobile devices, and end-user technologies
• Working knowledge of networking fundamentals, including LAN/WAN and wireless environments
• Experience with ServiceNow or similar IT service management platforms

Preferred Education and Experience:

• Bachelor's Degree
• Experience supporting manufacturing, distribution, consumer packaged goods (CPG), beverage, or other multi-site operational environments
• Relevant certifications such as ITIL, Cisco, CompTIA, Microsoft, Apple, or other industry-recognized technical credentials